Coolblogs is all about open discussions with customers, it however has one very big limitation, there is just a few Novell people that blog and customers are only able to respond. This limitation disappeared with the introduction of the new Cool Solutions Community pages where we allow customers to write blog posts as well.
You have seen that a few of our Cool Bloggers already moved house and started to blog on the Cool Solutions Communities page, we hope that this will improve the interaction with the user community.
Little blogging and little interaction/attraction may mean that:
- Either customers were not interested in what Novell had to say; or
- Novell employees were not motivated enough to blog in favour of the company; or
- Both (1) and (2).