Summary: Examples of Microsoft reacting (or not reacting) to realisation of bad service

MICROSOFT services are horrible and the company recently sent out an 'update' for its DRM boxes (Xbox) just to modify the EULA to make joining class action impossible, protecting the company from lawsuits over negligence such as bad service that leaks people's credit card details (lessons from PSN, RROD, et cetera). That's the case according to Crivin.

Cringley has written about another new case of Microsoft services failing. He claims that:

No luck with the RDP deployment so far, though, because MICROSOFT’S ANYTIME UPGRADE WEB SITE HAS BEEN DOWN FOR THE LAST TWO DAYS.

This is no way to run a business, Microsoft. My kids want their FusionFall.

I would have understood had the site really been down for maintenance as it says, but two days isn’t maintenance.

It would have made better sense, too, had the fail screen not required me to every time submit all my information before telling me the site was unavailable.

As Cringley concludes/summarises: "People who are headed to www.windows7.com/getkey are there for only one reason and if Microsoft knows that reason is unavailable, why not just put up a big OUT OF ORDER sign at the door and save us all some work?"

Microsoft's failures are perhaps the outcome of managerial exodus and low morale. Either way, there are some other companies worth keeping track of. Microsoft's failures are in general not covered here as much as they used to be. It is reasonable to believe that Microsoft will fall by the wayside. ⬆