Some time ago in BrainShare 2008, support from Novell was said to have been deficient. Partners and/or customers complained about poor skills. One bank, for example, said that it was often "hard-pressed to find qualified workers with adequate technical knowledge of the [Novell] products." Here is another such story which is brand new. It might even inspire you.

...Oxford Archaeology initially adopted Novell SUSE Linux Enterprise but later switched to Ubuntu because Novell's British office was not responsive in providing support, he said.

Novell and India

Genovate’s subsidiary, RapidStart, to work with local universities and conduct Novell Academic courses.

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Genovate currently operates in nine cities across India which include Mumbai, Cochin, Trichy, Ahmedabad, Pune, Lucknow, Mangalore, Baroda, Hyderabad and Bengaluru. Genovate is also looking at catering to both individuals seeking training in relevant fields and institutes alike. RapidStart, Genovate’s subsidiary in India, will strategise in working with local universities and conduct Novell’s academic courses.

Singapore-based Genovate Solutions, a high-end technology company that provides business applications, software solutions and consulting besides educational programmes and training services in the Asia-Pacific region, is all set to offer Germany-based Novell's certified courses in India.

The Suse Linux proponent recently awarded Genovate, an IT training company, the 'platinum partner' status. The partnership would enable Genovate to undertake dedicated account management, business planning and the opportunity to co-engage with Novell on major customer opportunities. Through this partnership Genovate will offer Novell Commercial Training, the most technical instruction program offered by Novell.

The demand for the technology, according to Swenson largely stems from government organisations and with many large organizations opting for the easy to deploy software, the training requirement is equally huge. "A single (open source) project required 500 trainees," she said referring to a project with the Government of TamilNadu, a southern Indian state.