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Eye on Apple: Instructing Employees to Lie to Customers



Summary: The latest news about Apple's defective phones that it released in a rush to counter Linux (Android)

How Apple Wants Employees to Deal With The iPhone 4 Antenna Issues

The iPhone 4 became the talking subject last week after many devices were reportedly losing signal when gripped in certain ways. There were rumors of Apple updating iOS 4 to try to resolve the issue. However, the update was supposed to be released yesterday. Thus far, the company has just refused to accept there’s something wrong with the device.

The Cupertino-based company is so close-minded that it’s training its retail store employees to deal with the situation as poorly and terrible as its PR department and even its CEO Steve Jobs have. According to leaked internal troubleshooting procedures, employees are basically told to deny the antenna issues and advise customers to avoid handling the device in ways that cover the black strip on the antenna. Additionally, Apple tells employees to suggest customers to buy a case and to not offer any for free.


Apple Hiring iPhone Antenna Engineers (Glyn Moody asks: "shouldn't they have done this *before* releasing the handset?")

Apple is hiring three antenna engineers, Engadget has dug out, posting the job ads on 23rd of June, which is when the iPhone 4’s reception issues started getting traction in the media.


Hey, Apple, you're holding it wrong

The way that you hold me

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