Summary: Suicides at the EPO and refusal to allow investigation of these (which contributed to many suicides, including three more after the above letter)
They don't care about the users and issuing a few bytes with random characters costs them next to nothing. It gives them control over billions of human beings.
If even one media outlet told you in 2010 that Microsoft would fall from 100% (of Web requests) to about 1 in 8 Web requests, you'd probably struggle to believe it