By: David Bunn

David Bunn — Thu, 29 May 2008 14:14:18 +0000

Support from Novell was said to have been deficient. As many of you know I have my issues with Novell right now. I came from Novell as a Consultant and started my own services firm which is still a platinum parther for Novell I just agreed to a buyout. The issue is expertise, I had the best Ex Novell consultants I could get on the payrole but as Novell moved to Linux the high priced experise I had became very irrellevant. This reason is Novell is not offering any kind of training or good training that allows that expertise to be transferred from NetWare to Linux. Even with expertise which I had a ton off does not translate that expertise to a Linux support stack. Either they know Linux backwards and forwards or they know the Novell Solutions on NetWare but not both. So where do you stick your training dollars on the Novell engineer who doesn’t know Linux or the Linux person who doesn’t know eDirectory, IDM, GroupWise, ZEN, you get the gist. Companies will find adopting SUSE fine until they try to find expertise on both sides of the fence and the cost of training a senior level engineer is quite expensive. So even with training for both types of engineer I end up with a $25,000.00 Admin with no actual feild experience wanting to maintain his/her 80K base salary. Try and sell to a customer why they should buy consulting from Novell or Novell partners at 250hr and ask what experience do they really have.. Can’t be much!

Comments on: For All Your Support Needs, Walk Away from Novell

By: David Bunn