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IRC: #boycottnovell-social @ FreeNode: April 26th, 2011

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schestowitzJust got another one of those 'embargoed' BS:Apr 26 00:16
schestowitz"Apr 26 00:16
schestowitzHi Roy,Apr 26 00:16
schestowitzFor nearly 10 years, Medallia <http://www.medallia.com/>  has helped global hospitality, retail and financial service firms like Hilton, Four Seasons, Nike, Gold's Gym and American Express run real-time customer satisfaction programs. For the Fortune 1000, call centers remain a key and critical component of both CEM (customer experience management) & CRM programs, which is why on May 3, Medallia will launch the first call Apr 26 00:16
TechrightsBot-scError processing the URL: HTTP/1.1 404 Not FoundApr 26 00:16
schestowitzcenter platform that can deliver real-time customer analytics to everyone -- from the C-level down to the agents at the front desk or in the store.Apr 26 00:16
schestowitzMedallia offers:Apr 26 00:16
schestowitz    * Unprecedented scalability, customization, social and CRM integrationsApr 26 00:16
schestowitz    * Performance Management -- While most call centers today just import and store call data to determine KPIs for agents, Medallia adds real-time satisfaction analytics, so organizations can see how customer relations are impacted by each agent, department, etc.Apr 26 00:16
schestowitz    * Workforce Automation -- While most call centers today just send emails when negative surveys surface, Medallia's interactive platform triggers an alert in a workflow ticketing system to guarantee that response and resolution happen quickly to save at-risk customers.Apr 26 00:16
schestowitzRoy, whether a CIO is debating moving his call center to the cloud or integrating social metrics, customization will be key in order to improve operations down to the agent level. Are you available for a briefing this week and would you like to receive the embargoed press release?Apr 26 00:16
schestowitzBest,Apr 26 00:16
schestowitzJadeApr 26 00:17
schestowitz-- Apr 26 00:17
schestowitzJade NatalApr 26 00:17
schestowitzLewis PulseApr 26 00:17
schestowitzjade.natal@lewispulse.comApr 26 00:17
schestowitz415-875-7495 officeApr 26 00:17
schestowitz"Apr 26 00:17
schestowitzMinceR: esp. true where he livesApr 26 00:17
MinceRyes, on Planet Earth :>Apr 26 00:17
Ender2070don't you mean Gaia, Mother EarthApr 26 03:31
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TechrightsBot-scHello World! I'm TechrightsBot-sc running phIRCe v0.53Apr 26 09:07
TechrightsBot-scTitle: Main Page - Techrights .::. Size~: 39.25 KBApr 26 09:07
schestowitzlinks to our 'company' added to _all_ pages of techrights pages, in addition to:Apr 26 09:32
schestowitzhttp://techrights.org/wiki/index.php/Main_PageApr 26 09:32
schestowitzhttp://schestowitz.com/indexphp.phpApr 26 09:32
schestowitzhttp://schestowitz.com/Apr 26 09:32
TechrightsBot-scTitle: Main Page - Techrights .::. Size~: 39.25 KBApr 26 09:32
TechrightsBot-scTitle: schestowitz.com .::. Size~: 8.56 KBApr 26 09:32
TechrightsBot-scTitle: schestowitz.com .::. Size~: 16.01 KBApr 26 09:32
schestowitzadded to schestowitz.com index in 2 places. bytesmedia and not techbytes.co.uk was chosen.Apr 26 09:33
schestowitzLegal and subsite still ponderedApr 26 09:33
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schestowitzhttps://identi.ca/notice/71996583Apr 26 11:45
TechrightsBot-sc@Schestowitz (schestowitz)'s status on Tuesday, 26-Apr-11 10:45:06 UTC - Identi.ca: @thistleweb Yesterday goblin suggested including the word "media" and I checked what was vacant. His @techbytes site is linked there tooApr 26 11:45
schestowitzHe's not too happy, it seems..Apr 26 11:45
schestowitz"> Thanks for the update Roy.  It doesn't sound as though all that much has changed since you came to see me in March, but I'm pleased things continue to go well."Apr 26 11:46
schestowitzthe linuxs*** types are also mocking Groklaw  now http://www.tmrepository.com/fudtracker/Apr 26 11:51
TechrightsBot-scTitle: TM Repository - FUD Tracker .::. Size~: 46.35 KBApr 26 11:51
schestowitzhttps://identi.ca/notice/71996809Apr 26 12:01
TechrightsBot-sc@Gordon Sinclair (thistleweb)'s status on Tuesday, 26-Apr-11 10:48:27 UTC - Identi.ca: @schestowitz we'll need to discuss this in irc, all 3 of usApr 26 12:01
schestowitzOK, goodApr 26 12:01
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schestowitzhttp://www.youtube.com/watch?v=U3LEhQIhtN0Apr 26 16:27
TechrightsBot-scTitle: YouTube         - CNN: "Fox News, YOU LIE!" .::. Size~: 126.44 KBApr 26 16:27
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