●● IRC: #boycottnovell @ Techrights IRC Network: Monday, February 21, 2022 ●● ● Feb 21 [00:20] *techrights_guest|59 (~5d895dc4@54n9xgft8g6u2.irc) has joined #boycottnovell [00:39] *techrights_guest|59 has quit (Ping timeout: 2m30s) ● Feb 21 [01:42] *rianne_ has quit (Ping timeout: 2m30s) [01:42] *liberty_box has quit (Ping timeout: 2m30s) [01:44] *rianne has quit (Ping timeout: 120 seconds) [01:45] *rianne_ (~rianne@pumv3cb2rfinu.irc) has joined #boycottnovell [01:45] *rianne (~rianne@joseon-4d3.0m6.7132oi.IP) has joined #boycottnovell [01:47] *liberty_box (~liberty@pumv3cb2rfinu.irc) has joined #boycottnovell ● Feb 21 [02:39] *Despatche (~desp@u3xy9z2ifjzci.irc) has joined #boycottnovell ● Feb 21 [03:32] *u-amarsh04 has quit (Connection closed) [03:32] *u-amarsh04 has quit (connection closed) ● Feb 21 [06:14] *rianne_ has quit (Ping timeout: 2m30s) [06:14] *liberty_box has quit (Ping timeout: 2m30s) [06:16] *rianne has quit (Ping timeout: 120 seconds) [06:16] *rianne_ (~rianne@pumv3cb2rfinu.irc) has joined #boycottnovell [06:16] *rianne (~rianne@joseon-4d3.0m6.7132oi.IP) has joined #boycottnovell [06:18] *liberty_box (~liberty@pumv3cb2rfinu.irc) has joined #boycottnovell [06:22] *rianne_ has quit (Ping timeout: 2m30s) [06:23] *liberty_box has quit (Ping timeout: 2m30s) [06:24] *rianne has quit (Ping timeout: 120 seconds) [06:26] *rianne_ (~rianne@pumv3cb2rfinu.irc) has joined #boycottnovell [06:26] *rianne (~rianne@joseon-4d3.0m6.7132oi.IP) has joined #boycottnovell [06:27] *liberty_box (~liberty@pumv3cb2rfinu.irc) has joined #boycottnovell [06:44] *rianne_ has quit (Ping timeout: 2m30s) [06:45] *liberty_box has quit (Ping timeout: 2m30s) [06:46] *rianne has quit (Ping timeout: 120 seconds) [06:48] *rianne (~rianne@joseon-4d3.0m6.7132oi.IP) has joined #boycottnovell [06:48] *rianne_ (~rianne@pumv3cb2rfinu.irc) has joined #boycottnovell [06:48] *liberty_box (~liberty@pumv3cb2rfinu.irc) has joined #boycottnovell [06:54] *rianne_ has quit (Ping timeout: 2m30s) [06:55] *liberty_box has quit (Ping timeout: 2m30s) [06:56] *rianne has quit (Ping timeout: 120 seconds) ● Feb 21 [07:13] *liberty_box (~liberty@pumv3cb2rfinu.irc) has joined #boycottnovell [07:13] *rianne_ (~rianne@pumv3cb2rfinu.irc) has joined #boycottnovell [07:13] *rianne (~rianne@joseon-4d3.0m6.7132oi.IP) has joined #boycottnovell ● Feb 21 [08:15] *DaemonFC has quit (Quit: Leaving) ● Feb 21 [09:11] *psydroid2 (~psydroid@cqggrmwgu7gji.irc) has joined #boycottnovell [09:36] *techrights_guest|27 (~68f41a50@54n9xgft8g6u2.irc) has joined #boycottnovell [09:36] *techrights_guest|27 has quit (Quit: Connection closed) ● Feb 21 [13:07] *u-amarsh04 (~amarsh04@joseon-rmogvn.g0d7.dtdf.mc4289.IP) has joined #boycottnovell [13:07] *u-amarsh04 (~amarsh04@hngiv8sdpiaf2.irc) has joined #boycottnovell ● Feb 21 [15:23] schestowitz " [15:23] schestowitz The fact that families are being charged immense sums for their children's education is another unfortunate aspect of the ill-conceived education reform, whose main purpose is to save money on the backs of workers' children. [15:23] schestowitz Since there is a great deal of uncertainty at this time, we think it would be best for you to contact your child's school to inquire about payment arrangements for the upcoming school year [15:23] schestowitz " [15:23] schestowitz " [15:23] schestowitz The Committee of SUEPO The Hague invites you to an Extraordinary General Meeting (Art. 11.2 and 12.1 Statute) to discuss the SUEPO Action Plan published on the SUEPO websites yesterday. [15:23] schestowitz The meeting will take place Friday 11 February from 10:30 to 11:30 in SUEPO MS Teams. [15:23] schestowitz An invitation to the SUEPO MS Team meeting was sent to all members in The Hague today. If you have not received the email please contact us immediately. [15:23] schestowitz We will explain to you the reasons for the call for action, our demands to the Administration and the planned actions. [15:23] schestowitz You will be asked in a poll to agree that the decision on the Call for Action be taken by ballot among all SUEPO members next week. [15:23] schestowitz " [15:27] schestowitz " [15:27] schestowitz We are happy to let you know that we re-start our weekly coffee meetings in 2022. Still in virtual fashion, however, the new committee members are looking forward to meet you face to face in a hopefully not too distant - future when the situation allows us to do so. [15:27] schestowitz In these meetings we would like to inform you on the most burning issues and get your opinion on it. For the coming meeting these are: [15:27] schestowitz The consequences of the educational reform for staff in TH [15:27] schestowitz Salary adjustment procedure: results and what we can do about it [15:27] schestowitz Status of teleworking guidelines [15:27] schestowitz But above all, we want to listen to you. SUEPO is nothing but its members, and your point of view matters very much to us. [15:27] schestowitz " ● Feb 21 [16:09] schestowitz " [16:09] schestowitz pasted from days ago: [16:09] schestowitz Dear xxxxx, [16:09] schestowitz I am writing to let you know that I have received a report of an incident that requires me to make a disciplinary note on your HR record. [16:09] schestowitz Incident Description [16:09] schestowitz With the addition of the xxx support telephone line to the support team's responsibilities, it was communicated that it was required for all shift support staff to have their xxxxxxxxx telephone line available to ring during every shift. It was further communicated that a specific telephone script was to be used when answering calls received via that xxxx support line (so that a professional service was provided). [16:09] schestowitz Following introduction of that service, xxxx staff have been 'mystery shopping' on behalf of their xxxx Support client (xxxxxxx), as has the xxxxx Management team. On one such recent mystery shopping call by xxxx, the required telephone script was not used and the overall service provided was regarded as breaching the instructions given to xxxxxx support staff. [16:09] schestowitz The following is a Summary of the call and report from xxxxx:"On xxxxxx February 2022 at xxxxxxx GMT xxxxxmystery shopped xxxxx. After nine rings xxxx answered the phone. Instead of answering using the xxxxxx script (easily available at the top of the support xxxxxx chat and on the wiki) and after a long pause xxxxx responded Hello? and after a further 2 seconds said can you hear me?. At this point xxxxxx informed xxxxxxx it [16:09] schestowitz was him testing the line. The tone of voice used was not of an alert, confident employee ready to help the customer.To summarise, the call was not answered within the 3 ring policy (a policy which should be long embedded within the support team as it's also xxxxxxx policy), the script was not used despite the constant communications to the support team being issued over the last week and the tone of voice would not provide any confidence to a [16:09] schestowitz customer calling in for help." [16:09] schestowitz If you would like to challenge any of the events above, then do please let me know. We always welcome an open discussion with opportunity for staff to freely express their views. Please bear in mind that this may result in a formal disciplinary hearing taking place. [16:09] schestowitz Outcome [16:09] schestowitz Can I therefore please ask you to ensure that you take the following steps: [16:09] schestowitz Familiarise yourself with the xxxxx Support script on your next available shift [16:09] schestowitz Ensure that you practice this script so that it can become comfortable and professional at all times [16:09] schestowitz Ensure that you have this available for immediate access on all support shifts (via the link advised above or however works most efficiently for you) [16:09] schestowitz Ensure that you are able at all times to answer all support calls within the stated xxxxxx policy of aiming to answer all calls within 3 rings. [16:09] schestowitz Seek support from the management team (via xxxxxxx) if you would like any further support or assistance with call answering technique and professional communication. [16:09] schestowitz I would obviously appreciate your attention to the above so that we can avoid further incidents like this from occurring. At this time, no further action will be taken but repeated incidents may result in further disciplinary action being required. [16:09] schestowitz Kind regards, [16:09] schestowitz " [16:32] schestowitz [18:40:57] (Channel) xxx: I think I get it now [16:32] schestowitz [18:41:29] yyyy disconnected. [16:32] schestowitz [18:41:54] To TR: hi [16:32] schestowitz [18:42:12] (Channel) xxx: hi, I hear clicking [16:32] schestowitz [18:42:32] (Channel) xxx: are you intending to use the audio? [16:32] schestowitz [18:42:47] Muted. [16:32] schestowitz [18:43:26] xxx is now muted. [16:32] schestowitz [18:43:26] To TR: hang on... [16:32] schestowitz [18:44:34] yyyyy connected. [16:32] schestowitz [18:44:51] To TR: I think this interface is only really useful for audio, if at some later stage it becomes of use [16:32] schestowitz [18:45:01] yyyyyy disconnected. [16:32] schestowitz [18:45:12] To TR: For text I think IRC might be better for now [16:32] schestowitz [18:45:41] (Channel) xxx: audio doesn't seem to be working [16:32] schestowitz [18:45:49] To TR: On the upside, at least we know encrypped voice is set up properly [16:32] schestowitz [18:45:50] (Channel) xxx: I can't hear you if you've said anything [16:32] schestowitz [18:46:11] (Channel) xxx: oh? is it not decrypting? [16:32] schestowitz [18:46:15] To TR: I did not say anything, no.. [16:32] schestowitz [18:46:24] xxx is now unmuted. [16:32] schestowitz [18:46:48] (Channel) xxx: I'm ok with using voice I just don't hear anything [16:32] schestowitz [18:46:58] Unmuted. [16:32] schestowitz [18:47:11] (Channel) xxx: can you herar me [16:32] schestowitz [18:47:45] xxx is now muted. [16:32] schestowitz [18:47:46] xxx is now unmuted. [16:32] schestowitz [18:48:42] (Channel) xxx: I think I might have botched the permissions when I installed [16:32] schestowitz [18:49:07] To TR: I see... [16:32] schestowitz [18:49:22] (Channel) xxx: i hear you [16:32] schestowitz [18:49:35] (Channel) xxx: you can't hear me [16:32] schestowitz [18:50:05] (Channel) xxx: ok fair enough ● Feb 21 [17:56] Techrights-sec in queue for tomorrow 16:24 UTC : [17:56] Techrights-sec https://soylentnews.org/article.pl?sid=22/02/21/0530224 [17:56] Techrights-sec "EU Challenges China Over Telecom Patents" [17:56] Techrights-sec ack [17:56] -TechrightsBN/#boycottnovell-soylentnews.org | Error [17:56] schestowitz-TR i got some epo exclusives this week [17:56] schestowitz-TR and will focus on these [17:56] schestowitz-TR after tonight's shift i amk free till sat evening ● Feb 21 [18:07] schestowitz-TR draft [18:08] schestowitz-TR rianne has just returned home [18:08] schestowitz-TR no food shopping for a long time due to storms [18:11] *psydruid (~psydruid@jevhxkzmtrbww.irc) has joined #boycottnovell [18:31] Techrights-sec ack [18:31] Techrights-sec ack [18:31] Techrights-sec make sure the block quotes are clearly marked or formatted as such [18:31] Techrights-sec it's good to avoid the shops for longer periods, in general [18:32] schestowitz-TR we'll know this thing is widespead when vulnerable people like queen liz get [18:32] schestowitz-TR that too, in spite of the high-budget precautions [18:39] Techrights-sec yep https://www.nbcnews.com/news/world/britain-lift-covid-restrictions-queen-tests-positive-elizabeth-corona-rcna17039 [18:39] -TechrightsBN/#boycottnovell-www.nbcnews.com | Boris Johnson lifts all Covid restrictions in England as queen tests positive [18:40] schestowitz-TR it is ok, billyboy, whom she knighted (bbc still has photos) [18:40] schestowitz-TR says this whole thing is over [18:40] schestowitz-TR and now we need to prepare for another pandemic [18:40] schestowitz-TR newer patent pools [18:40] schestowitz-TR invest today... [18:40] schestowitz-TR tax money for billyboy [18:46] Techrights-sec tax handouts for his Billness [18:46] schestowitz-TR funding trillionaires is "national security and health and safety" [18:59] *techrights_guest|31 (~9681686a@54n9xgft8g6u2.irc) has joined #boycottnovell [18:59] schestowitz-TR hi techrights_guest|31 [18:59] *techrights_guest|31 has quit (Quit: Connection closed) ● Feb 21 [19:20] Techrights-sec tax handouts for his Billness [19:20] Techrights-sec ack [19:20] Techrights-sec https://ec.europa.eu/commission/presscorner/detail/en/ip_22_1103 [19:20] -TechrightsBN/#boycottnovell-ec.europa.eu | Press corner | European Commission [19:26] *DaemonFC (~daemonfc@ppnzd78r6xqv6.irc) has joined #boycottnovell [19:27] schestowitz-TR the language is full os BS [19:27] schestowitz-TR it seems EU is speaking the language of Truump [19:27] schestowitz-TR misuse of words like "rights" [19:27] schestowitz-TR the goal is to 'compete' with China [19:27] schestowitz-TR by essentially banning things [19:27] schestowitz-TR i.e. similoar to how NATO deals with Russia [19:27] schestowitz-TR and to me it seems like a sign of waniong dominance [19:27] schestowitz-TR blackmailing countries to not be "mates" with chinese companies [19:27] schestowitz-TR as was done in iran [19:27] schestowitz-TR when organise nazi kidnapped an offciaol in a canadian airport [19:27] schestowitz-TR now they use the ukrainian eastern front [19:28] schestowitz-TR for another round of popcorn [19:28] schestowitz-TR and the nytimes et al [19:28] schestowitz-TR all gaslight the readers and seem to direct all blame, eeven for energy prices [19:28] schestowitz-TR to some external forces [19:28] schestowitz-TR even when BP and Shall announce record profits [19:28] Techrights-sec yep [19:28] Techrights-sec yes that too [19:28] Techrights-sec the focus on "FRAND" is problematic as well [19:51] *asusbox has quit (connection closed) [19:51] *asusbox (~rianne@pumv3cb2rfinu.irc) has joined #boycottnovell ● Feb 21 [22:29] *psydruid (~psydruid@jevhxkzmtrbww.irc) has left #boycottnovell [22:31] *psydroid2 has quit (Ping timeout: 2m30s) ● Feb 21 [23:34] *DaemonFC has quit (Ping timeout: 2m30s) [23:35] *DaemonFC (~daemonfc@z5i68vixewupw.irc) has joined #boycottnovell