Sainsbury's Cannot Be Expected to Meet Service-Level Agreements (SLAs)
Too busy sucking up to Microsoft
THIS is a quick update.
In my journey to understand what happened at Sainsbury's or Sainsbury's to You [1, 2, 3] (we strongly suspect Microsoft TCO) I've made 3 calls and was twice promised a callback by someone higher up. Yesterday they told me it can take up to 42 hours to respond (42 hours after my 8AM call on Monday). Well, now it has been almost exactly 42 hours and I've not received a callback.
So it feels like our enquiry is being impeded. I'm not just some nosy intruder, I'm one of their very first customers in Sainsbury's to You, going back 21 years (yes, over two decades ago) when only few people ordered groceries online. I know very well what to ask them, but they're not phoning. They're simply engineering yet another scandal on top of existing ones. █