TO my surprise, but not to any great astonishment, NOW: Pensions has not progressed despite the issue being escalated to management (many hours spent on the phone). I spoke to the manager there (John Pattinson) more than two weeks ago and his promises/assurances were in vain. Worse yet, he barely responds to E-mail, so I've just sent him this message (a generic NOW: Pensions account; he hides his personal account behind that).
Complaints now pensions support wrote on 16/03/2023 17:39: > Hi Roy, > > Thank you for your call today, apologies for the bad communication and > service you have had from us regarding you concerns with your employer > Sirius Corporation.
Hi, more than 2 weeks have passed. It's now April.
> As discussed,. > > * I will arrange for a letter to be sent to you and or email with > assurances that your pension money is safe with Now Pensions
This did not happen.
My wife received no letter.
I received no letter.
> * I will alert the team that deals with your employer that the CEO is > wanted for embezzlement and that he effectively scammed all his > employers previously through a pension scheme with Standard Life
Has that happened? I heard nothing.
> * they put on hold/review any financial requests from the company > * request what due diligence they do when acquiring employers to use > NOW Pensions
I still received no communications, no letters, nothing.
> Please feel free to add to the above list with any further assurances > that you would like and call or email me.
I don't see the point to be honest. It does not seem like you did anything at all, i.e. it has been the same with you since January.
Please arrange for my wife and I to collect our pensions with an "unauthorised" (heavily tax) withdrawal. I will advise colleagues accordingly.