EditorsAbout the SiteComes vs. MicrosoftUsing This Web SiteSite ArchivesCredibility IndexOOXMLOpenDocumentPatentsNovellNews DigestSite NewsRSS

04.08.19

The EPO’s Incredulous Survey: Management’s Voice, Management’s Future — EPO Staff ‘Engagement’ Spin (Denial of Issues)

Posted in Europe, Patents at 11:53 pm by Dr. Roy Schestowitz

Pure spin and distortion by Willis Towers Watson (that’s their job), such as the ‘outline’ below. It merely insults the intelligence of staff while calling it “your voice”.

Willis Towers Watson spin

Summary: The EPO lies to its staff and will soon lie to the public, too; In this Battistelli-styled stunt it’s constructing an alternate reality while trying to pass it off as ‘scientific’ (like oil companies funding ‘research’ to refute climate science)

YESTERDAY morning we wrote about the new survey, which was managed by European Patent Office’s (EPO) management. It was overseen by the deniers looking to cover up their misdeeds and incompetence. Willis Towers Watson offers spin as a ‘service’ (or ‘product’), so why not ‘pull a Battistelli’ (PwC) and waste some more EPO budget on PR disguised as ‘survey’ or ‘study’? Why not spin mismanagement and misconduct as success and promise? It’s all about controlling the narrative while making it seem like a reflection of reality (based on, e.g., the number of people surveyed).

We asked/called for insiders to ‘leak’ it to us, so some quickly did. The EPO should be accountable to the public, not to itself. We need this in the public domain in order for the public to be able to assess the EPO’s “sound bites” and see if they match what the contracted firm has found (which may not be accurate either because of the EPO’s money tainting objectivity). We also need to know what questions were asked, i.e. the methods. We doubt the EPO wishes to disclose all these ‘gory’ details. Unlike SUEPO-funded surveys, this one was conducted with the purpose of making António Campinos look good — a fact one must bear in mind. At the bottom we include the three PDF documents associated with the “sound bites”, which the EPO will soon use for propaganda purposes (it already does so internally). Here, below, is the enclosing message.


The Office-wide results are out!

Have a look at the

  • infographic which provides an executive summary or
  • browse through the presentation deck that WTW presented
  • further details in the annex to the presentation.

The President shared his view on the results in his communiqué here.

Following the Office-wide results release, the DGs will hold workshops for their management teams, delving further into these results. After these presentation workshops, all team managers will receive their unit results and organise workshops with their teams.

Final DG participation rates

Complete Invitees Return Rate
DG0 93 113 82%
DG1 4434 5204 85%
DG4 752 847 89%
DG5 217 253 86%
BoA 179 228 79%
Total 5675 6645 85%

About sustainable staff engagement

engaged

Engaged + Enabled + Energised = Happier colleagues, users and customers.

Sustainable Staff Engagement Engaged Enabled Energised
What it means To believe in where we’re going and be proud to work at the EPO To have the tools and opportunities to do good work To have a workplace that supports healthy and inspirational ways of working
What it measures /analyses Rational, emotional and behavioural attachment to the company In how far does the local work environment support productivity and performance Individual physical, interpersonal and emotional well-being at work

About Willis Towers Watson

Willis Towers Watson, an international expert survey provider, will help the Office set up a scientific way to measure the dimensions Engagement, Enablement and Energisation. In an open tender process, WTW put forward a solid proposal that convinced the award committee composed of management and staff representatives. Moreover, WTW will assist in ensuring the survey results will lead to actions. The company will administer the survey to guarantee full confidentiality of data.

About the survey

The survey is quick, easy and open to all EPO employees, who have been at the Office for more than 4 months. Anyone having started at the Office after 1 October 2018 (cut-off date) is still in the process of getting to know their new work place and will hence receive no invitation.

On 31 January 2019, you received an e-mail from our external survey provider Willis Towers Watson to participate in the survey. The survey has 55 questions and is as such shorter than previous surveys, to provide actionable and strategic insights. Key areas identified can be followed up in topic-specific Pulse surveys.

The survey is divided into three sections:

  1. About you section: 3 questions on demographics (This information will be used to construct meaningful analysis only; please rest assured that information will not be used to identify respondents cf confidentiality information)
  2. General opinion sections: 55+ multiple choice questions
  3. Open comments sections: 2+ open ended questions that will ask you to share your suggestions and opinions for the Office’s future. – Please note, comments will be reported as written. Please do not insert information like your name etc if you wish to remain anonymous.

High-level topics in the survey include: Sustainable Engagement, Communication, Management, Line Management, Service Focus, Working Effectiveness & Quality, Empowerment, Training & Talent Development, Remuneration, Diversity & Inclusion, External Reputation and Well-Being.

It was possible to complete the survey on your computer, mobile phone or tablet, at work or at home and in any of the three Office-languages.

Any management team with 8 or more responses will receive a unit specific report of the findings, which can help the manager identify strengths and areas for positive action.

Reporting examples

How are the 8 responses / 20 comments cut-off rules applied?

org

  • In this example scenario the following reports would be generated:
  • Team manager A will receive an unit report if 8 or more people in his team fill in the survey
  • Team manager B could receive an unit report if all of his staff fill in the survey, if only 7 or fewer people submit their results, all results from Team B would be rolled up to the next level (i.e. the All Directorate Employees report)
  • Team manager C will not receive a specific unit report, as the number of team responses is under the confidentiality protection cut-off of 8 people. Their results will be rolled up to the next level and will feature in the All Directorate Employees report.
  • The Director will receive a report of his management team (Direct Reports), which includes the responses from Team Managers A-C and his Assistants / Advisors, if all 8 fill in the survey. If fewer submit their responses, their results will be rolled up to the Directorate’s all employees report.
  • The Director will receive a report for all members of his directorate; this includes his management teams, advisors, assistants and all team members of A,B,C. This report is furthermore available to the Principal Director.
  • Open comments: The cut-off rule for open comments is 20 to protect respondent’s confidentiality. In this example, the Director may receive an open comments report, if more than 20 of the people in his directorate have filled in the survey. If fewer people provide comments, say 14 people, comments from the entire directorate will be rolled up to the Principal Director and feature in their report of comments of all Directorates in his line.
  • All responses will furthermore feature in the All PD employees report, in the All COO employees report and the All DG employees report and the All EPO employees report.

Survey timeline

Milestones Date
Willis Towers Watson to analyse survey results March
Office-wide results presentation by Willis Towers Watson

  • To MAC
03 April
  • To all managers (SIM)
Morning of 04 April
  • To CSC
Morning of 04 April
  • To staff (cross-site VICO)
Afternoon of 04 April
Video guide “Working with your results” available to managers As of 04 April
DG-specific results presentations by WTW 10-15 April
  • DG0
11 April
  • DG1
12 April
  • DG4
10 April
  • DG5
15 April
  • BoA
12 April
Unit reports available to managers 10-15 April
Start of unit results discussions

Your manager should reach out to you about these soon

Starting from 10 April

Contact

For questions, you can visit our FAQ section (blue box linked above), or reach out to the project team on staffsurvey@epo.org or your DG representative!


 

PDF files:

  1. EPO-Survey Results Infographics_nometadata
  2. EPO Office-wide results presentation 4 April_nometadata
  3. EPO overall results presentation_Annex_nometadata
Share this post: These icons link to social bookmarking sites where readers can share and discover new web pages.
  • Digg
  • del.icio.us
  • Reddit
  • co.mments
  • DZone
  • email
  • Google Bookmarks
  • LinkedIn
  • NewsVine
  • Print
  • Technorati
  • TwitThis
  • Facebook

If you liked this post, consider subscribing to the RSS feed or join us now at the IRC channels.

Pages that cross-reference this one

What Else is New


  1. Links 24/4/2019: Chrome 74, QEMU 4.0 Released

    Links for the day



  2. Supreme Court of the UK, Which Habitually Throws Out European Patents, May Overturn Troublesome Unwired Planet v Huawei Decision

    A lot of European Patents are facing growing scrutiny from courts (Team UPC, including Bristows, publicly complains about it this month) and "greenwashing" of the Office won't be enough to paint/frame these patents as "ethical"



  3. German Federal Patent Court Curbs the Patent Maximalism of the EPO, Which Promotes Patents on Nature and/or Maths Every Single Day

    European courts are restraining the EPO, which has been trying to bypass or replace such courts (with the UPC); it certainly seems as though European Patents rapidly lose their legitimacy or much-needed presumption of validity



  4. Any 'Linux' Foundation Needs to Be Managed by Geeks, Not Politicians and PR People

    Linux bureaucracy has put profits way ahead of technical merits and this poses a growing threat or constitutes risk to the direction of the project, not to mention its ownership



  5. Links 23/4/2019: Kodi 'Leia' 18.2 and DeX Everywhere

    Links for the day



  6. Code of Coercion

    Entryism is visible for all to see, but pointing it out is becoming a risky gambit because of the "be nice!" (or "be polite!") crowd, which shields the perpetrators of a slow and gradual corporate takeover



  7. António Campinos Would Not Refer to the EPO's Enlarged Board of Appeal If He Did Not Control the Outcomes

    António Campinos and his ilk aren’t interested in patent quality because his former ‘boss’, who publicly denied there were issues and vainly rejected patent quality concerns as illegitimate, is now controlled by him (reversal of roles) and many new appointees at the top are "yes men" (or women) of Campinos, former colleagues whom he bossed at EUIPO (as expected)



  8. Links 22/4/2019: Linux 5.1 RC6, New Release of Netrunner and End of Scientific Linux

    Links for the day



  9. USPTO and EPO Both Slammed for Abandoning Patent Quality and Violating the Law/Caselaw in Order to Grant Illegitimate Patents on Life/Nature and Mathematics

    Mr. Iancu, the ‘American Battistelli’ (appointed owing to nepotism), mirrors the ‘Battistelli operandi’, which boils down to treating judges like they’re stooges and justices like an ignorable nuisance — all this in the name of litigation profits, which necessitate constant wars over illegitimate patents (it is expensive to prove their illegitimacy)



  10. IRC Proceedings: January 27th, 2019 – March 24th, 2019

    Many IRC logs



  11. IRC Proceedings: December 2nd, 2018 – January 26th, 2019

    Many IRC logs



  12. Links 21/4/2019: SuperTuxKart's 1.0 Release, Sam Hartman Is Debian’s Newest Project Leader (DPL)

    Links for the day



  13. The EPO's Use of Phrases Like “High-Quality Patent Services” Means They Know High-Quality European Patents Are 'Bygones'

    The EPO does a really poor job hiding the fact that its last remaining objective is to grant as many European Patents as possible (and as fast as possible), conveniently conflating quality with pace



  14. A Reader's Suggestion: Directions for Techrights

    Guest post by figosdev



  15. Links 20/4/2019: Weblate 3.6 and Pop!_OS 19.04

    Links for the day



  16. The Likes of Chartered Institute of Patent Attorneys (CIPA), Team Campinos and Team UPC Don't Represent Europe But Hurt Europe

    The abject disinterest in patent quality and patent validity (as judged by courts) threatens Europe but not to the detriment of those who are in the 'business' of suing and printing lots of worthless patents



  17. The Linux Foundation Needs to Change Course Before GNU/Linux (as a Free Operating System) is Dead

    The issues associated with the Linux Foundation are not entirely new; but Linux now incorporates so many restrictions and contains so many binary blobs that one begins to wonder what "Linux" even means



  18. Largest Patent Offices Try to Leave Courts in a State of Disarray to Enable the Granting of Fake Patents in the US and Europe

    Like a monarchy that effectively runs all branches of government the management of the EPO is trying to work around the judiciary; the same is increasingly happening (or at least attempted) in the United States



  19. Links 19/4/2019: PyPy 7.1.1, LabPlot 2.6, Kipi Plugins 5.9.1 Released

    Links for the day



  20. Links 18/4/2019: Ubuntu and Derivatives Have Releases, digiKam 6.1.0, OpenSSH 8.0 and LibreOffice 6.2.3

    Links for the day



  21. Freedom is Not a Business and Those Who Make 'Business' by Giving it Away Deserve Naming

    Free software is being parceled and sold to private monopolisers; those who facilitate the process enrich themselves and pose a growing threat to freedom in general — a subject we intend to tackle in the near future



  22. Concluding the Linux Foundation (LF) “Putting the CON in Conference!” (Part 3)

    Conferences constructed or put together based on payments rather than merit pose a risk to the freedom of free software; we conclude our series about events set up by the largest of culprits, which profits from this erosion of freedom



  23. “Mention the War” (of Microsoft Against GNU/Linux)

    The GNU/Linux desktop (or laptops) seems to be languishing or deteriorating, making way for proprietary takeover in the form of Vista 10 and Chrome OS and “web apps” (surveillance); nobody seems too bothered — certainly not the Linux Foundation — by the fact that GNU/Linux itself is being relegated or demoted to a mere “app” on these surveillance platforms (WSL, Croûton and so on)



  24. The European Patent Office Does Not Care About the Law, Today's Management Constantly Attempts to Bypass the Law

    Many EPs (European Patents) are actually "IPs" (invalid patents); the EPO doesn't seem to care and it is again paying for corrupt scholars to toe the party line



  25. The US Supreme Court (SCOTUS) Once Again Pours Cold Water on Patent Maximalists

    Any hopes of a rebound or turnaround have just been shattered because a bizarre attack on the appeal process (misusing tribal immunity) fell on deaf ears and software patents definitely don't interest the highest court, which already deemed them invalid half a decade ago



  26. Links 17/4/2019: Qt 5.12.3 Released, Ola Bini Arrested (Political Stunts)

    Links for the day



  27. Links 16/4/2019: CentOS Turns 15, Qt Creator 4.9.0 Released

    Links for the day



  28. GNU/Linux is Being Eaten Alive by Large Corporations With Their Agenda

    A sort of corporate takeover, or moneyed interests at the expense of our freedom, can be seen as a 'soft coup' whose eventual outcome would involve all or most servers in 'the cloud' (surveillance with patent tax as part of the rental fees) and almost no laptops/desktops which aren't remotely controlled (and limit what's run on them, using something like UEFI 'secure boot')



  29. Reader's Claim That Rules Similar to the Code of Conduct (CoC) Were 'Imposed' on LibrePlanet and the FSF

    Restrictions on speech are said to have been spread and reached some of the most liberal circles, according to a credible veteran who opposes illiberal censorship



  30. Corporate Media Will Never Cover the EPO's Violations of the Law With Respect to Patent Scope

    The greed-driven gold rush for patents has resulted in a large pool of European Patents that have no legitimacy and are nowadays associated with low legal certainty; the media isn't interested in covering such a monumental disaster that poses a threat to the whole of Europe


CoPilotCo

RSS 64x64RSS Feed: subscribe to the RSS feed for regular updates

Home iconSite Wiki: You can improve this site by helping the extension of the site's content

Home iconSite Home: Background about the site and some key features in the front page

Chat iconIRC Channel: Come and chat with us in real time

CoPilotCo

Recent Posts