EditorsAbout the SiteComes vs. MicrosoftUsing This Web SiteSite ArchivesCredibility IndexOOXMLOpenDocumentPatentsNovellNews DigestSite NewsRSS

04.08.19

The EPO’s Incredulous Survey: Management’s Voice, Management’s Future — EPO Staff ‘Engagement’ Spin (Denial of Issues)

Posted in Europe, Patents at 11:53 pm by Dr. Roy Schestowitz

Pure spin and distortion by Willis Towers Watson (that’s their job), such as the ‘outline’ below. It merely insults the intelligence of staff while calling it “your voice”.

Willis Towers Watson spin

Summary: The EPO lies to its staff and will soon lie to the public, too; In this Battistelli-styled stunt it’s constructing an alternate reality while trying to pass it off as ‘scientific’ (like oil companies funding ‘research’ to refute climate science)

YESTERDAY morning we wrote about the new survey, which was managed by European Patent Office’s (EPO) management. It was overseen by the deniers looking to cover up their misdeeds and incompetence. Willis Towers Watson offers spin as a ‘service’ (or ‘product’), so why not ‘pull a Battistelli’ (PwC) and waste some more EPO budget on PR disguised as ‘survey’ or ‘study’? Why not spin mismanagement and misconduct as success and promise? It’s all about controlling the narrative while making it seem like a reflection of reality (based on, e.g., the number of people surveyed).

We asked/called for insiders to ‘leak’ it to us, so some quickly did. The EPO should be accountable to the public, not to itself. We need this in the public domain in order for the public to be able to assess the EPO’s “sound bites” and see if they match what the contracted firm has found (which may not be accurate either because of the EPO’s money tainting objectivity). We also need to know what questions were asked, i.e. the methods. We doubt the EPO wishes to disclose all these ‘gory’ details. Unlike SUEPO-funded surveys, this one was conducted with the purpose of making António Campinos look good — a fact one must bear in mind. At the bottom we include the three PDF documents associated with the “sound bites”, which the EPO will soon use for propaganda purposes (it already does so internally). Here, below, is the enclosing message.


The Office-wide results are out!

Have a look at the

  • infographic which provides an executive summary or
  • browse through the presentation deck that WTW presented
  • further details in the annex to the presentation.

The President shared his view on the results in his communiqué here.

Following the Office-wide results release, the DGs will hold workshops for their management teams, delving further into these results. After these presentation workshops, all team managers will receive their unit results and organise workshops with their teams.

Final DG participation rates

Complete Invitees Return Rate
DG0 93 113 82%
DG1 4434 5204 85%
DG4 752 847 89%
DG5 217 253 86%
BoA 179 228 79%
Total 5675 6645 85%

About sustainable staff engagement

engaged

Engaged + Enabled + Energised = Happier colleagues, users and customers.

Sustainable Staff Engagement Engaged Enabled Energised
What it means To believe in where we’re going and be proud to work at the EPO To have the tools and opportunities to do good work To have a workplace that supports healthy and inspirational ways of working
What it measures /analyses Rational, emotional and behavioural attachment to the company In how far does the local work environment support productivity and performance Individual physical, interpersonal and emotional well-being at work

About Willis Towers Watson

Willis Towers Watson, an international expert survey provider, will help the Office set up a scientific way to measure the dimensions Engagement, Enablement and Energisation. In an open tender process, WTW put forward a solid proposal that convinced the award committee composed of management and staff representatives. Moreover, WTW will assist in ensuring the survey results will lead to actions. The company will administer the survey to guarantee full confidentiality of data.

About the survey

The survey is quick, easy and open to all EPO employees, who have been at the Office for more than 4 months. Anyone having started at the Office after 1 October 2018 (cut-off date) is still in the process of getting to know their new work place and will hence receive no invitation.

On 31 January 2019, you received an e-mail from our external survey provider Willis Towers Watson to participate in the survey. The survey has 55 questions and is as such shorter than previous surveys, to provide actionable and strategic insights. Key areas identified can be followed up in topic-specific Pulse surveys.

The survey is divided into three sections:

  1. About you section: 3 questions on demographics (This information will be used to construct meaningful analysis only; please rest assured that information will not be used to identify respondents cf confidentiality information)
  2. General opinion sections: 55+ multiple choice questions
  3. Open comments sections: 2+ open ended questions that will ask you to share your suggestions and opinions for the Office’s future. – Please note, comments will be reported as written. Please do not insert information like your name etc if you wish to remain anonymous.

High-level topics in the survey include: Sustainable Engagement, Communication, Management, Line Management, Service Focus, Working Effectiveness & Quality, Empowerment, Training & Talent Development, Remuneration, Diversity & Inclusion, External Reputation and Well-Being.

It was possible to complete the survey on your computer, mobile phone or tablet, at work or at home and in any of the three Office-languages.

Any management team with 8 or more responses will receive a unit specific report of the findings, which can help the manager identify strengths and areas for positive action.

Reporting examples

How are the 8 responses / 20 comments cut-off rules applied?

org

  • In this example scenario the following reports would be generated:
  • Team manager A will receive an unit report if 8 or more people in his team fill in the survey
  • Team manager B could receive an unit report if all of his staff fill in the survey, if only 7 or fewer people submit their results, all results from Team B would be rolled up to the next level (i.e. the All Directorate Employees report)
  • Team manager C will not receive a specific unit report, as the number of team responses is under the confidentiality protection cut-off of 8 people. Their results will be rolled up to the next level and will feature in the All Directorate Employees report.
  • The Director will receive a report of his management team (Direct Reports), which includes the responses from Team Managers A-C and his Assistants / Advisors, if all 8 fill in the survey. If fewer submit their responses, their results will be rolled up to the Directorate’s all employees report.
  • The Director will receive a report for all members of his directorate; this includes his management teams, advisors, assistants and all team members of A,B,C. This report is furthermore available to the Principal Director.
  • Open comments: The cut-off rule for open comments is 20 to protect respondent’s confidentiality. In this example, the Director may receive an open comments report, if more than 20 of the people in his directorate have filled in the survey. If fewer people provide comments, say 14 people, comments from the entire directorate will be rolled up to the Principal Director and feature in their report of comments of all Directorates in his line.
  • All responses will furthermore feature in the All PD employees report, in the All COO employees report and the All DG employees report and the All EPO employees report.

Survey timeline

Milestones Date
Willis Towers Watson to analyse survey results March
Office-wide results presentation by Willis Towers Watson

  • To MAC
03 April
  • To all managers (SIM)
Morning of 04 April
  • To CSC
Morning of 04 April
  • To staff (cross-site VICO)
Afternoon of 04 April
Video guide “Working with your results” available to managers As of 04 April
DG-specific results presentations by WTW 10-15 April
  • DG0
11 April
  • DG1
12 April
  • DG4
10 April
  • DG5
15 April
  • BoA
12 April
Unit reports available to managers 10-15 April
Start of unit results discussions

Your manager should reach out to you about these soon

Starting from 10 April

Contact

For questions, you can visit our FAQ section (blue box linked above), or reach out to the project team on staffsurvey@epo.org or your DG representative!


 

PDF files:

  1. EPO-Survey Results Infographics_nometadata
  2. EPO Office-wide results presentation 4 April_nometadata
  3. EPO overall results presentation_Annex_nometadata
Share this post: These icons link to social bookmarking sites where readers can share and discover new web pages.
  • Digg
  • del.icio.us
  • Reddit
  • co.mments
  • DZone
  • email
  • Google Bookmarks
  • LinkedIn
  • NewsVine
  • Print
  • Technorati
  • TwitThis
  • Facebook

If you liked this post, consider subscribing to the RSS feed or join us now at the IRC channels.

Pages that cross-reference this one

What Else is New


  1. Links 5/4/2020: MindSpore, Covid-19 Projects and More

    Links for the day



  2. EPO is Just Like Some Cruel Political Party and Not a Patent Office

    The "cabal" which runs today's EPO (even the word "Mafia" seems suitable here) isn't acting -- not even remotely -- like a patent office; it's a patent-printing operation ("protection money" as income) that uses shallow political stunts to manufacture consent with the EU's 'generous' assistance



  3. Digitalisation and Digital Technologies as a Ploy to Justify Illegal Software Patents

    Say "hello" to the next weasel word/s; from the "hey hi" hype wave we've now moved to something "digital" (which can mean just about anything, including algorithms of all sorts)



  4. The Fall of the UPC - Part X: How We Shall Catalogue UPC Lies

    The cult that Team UPC became (one member lying to another member, maintaining a false version of reality) will be judged based on underlying facts, not lying about facts; we start with a token of contempt for IP Kat and Bristows LLP (there are overlaps)



  5. IRC Proceedings: Saturday, April 04, 2020

    IRC logs for Saturday, April 04, 2020



  6. Major Revelation: Microsoft Blackmail Against LAMP (GNU/Linux and Free Stacks for Servers) Goes At Least 16 Years Back, Predating the Novell Patent Deal

    (Techno-)Anthropological analyses of Microsoft's patent war on Free/libre software must take into account what Microsoft did to MySQL, a Swedish company at the time



  7. Links 4/4/2020: Sparky 5.11, Firefox 74.0.1, POCL 1.5

    Links for the day



  8. IRC Proceedings: Friday, April 03, 2020

    IRC logs for Friday, April 03, 2020



  9. Links 3/4/2020: Ubuntu Beta, GNOME 3.36.1, ExTiX LXQt Mini, NetBSD 8.2 Released

    Links for the day



  10. Digital Communication, Digitalisation and Videogaming Among the EPO's Latest Smokescreens for Illegal and Abstract Patents on Algorithms

    The EPO keeps liaising with the EU to promote patents which EU officials have themselves said were illegal; to make matters worse, the EPO's violations of its own laws inspire the United States to do the same



  11. Emotional Blackmail for Illegal Software Patents

    Semantic tactics the European Patent Office (EPO) uses to promote software patents in Europe and may theoretically use in the future (satire)



  12. Clear Linux is to GNU/Linux What Clearly Defined is to Open Source

    The idea that we need Intel to take GNU/Linux ‘mainstream’ is ludicrous; as OSDL co-founder (now succeeded in the flesh of the Corporate Linux Foundation), Intel is more about Linux (with DRM, “secure boot” and everything that lets it be remotely controlled) than about GNU and it’s not too keen on GPL (copyleft), either



  13. IRC Proceedings: Thursday, April 02, 2020

    IRC logs for Thursday, April 02, 2020



  14. Links 2/4/2020: Linux 5.6.2, Qt Creator 4.11.2, LineageOS ROM Based on Android 10

    Links for the day



  15. OIN in 2020 Resembles Linux Foundation in 2020 (Corporate Front Group Piggybacking the Linux Brand)

    We regret to say that the Open Invention Network seems not to care at all about Software Freedom; to make matters worse, it is a proponent of software patents and a voice for companies like IBM and Microsoft, not the "Community" it fancies misrepresenting



  16. Inside the Free Software Foundation (FSF) - Part IX: Semi-Happy Ending

    Richard Stallman is here to stay and the FSF will let him stay (as chief of GNU); we want to close the series on a positive note



  17. IRC Proceedings: Wednesday, April 01, 2020

    IRC logs for Wednesday, April 01, 2020



  18. Upcoming Articles and Research Areas

    Although we've failed to write as much as usual, we're still preparing some in-depth articles and maintaining Daily Links (in spite of unforeseen ordeals like a forced laptop migration)



  19. Links 2/4/2020: ProtonMail Bridge for Linux, GTK 3.98.2 and Red Hat DNF 4.2.21

    Links for the day



  20. Links 1/4/2020: Linux 5.7 Merges, Qt 5.14.2, GhostBSD 20.03, Linux Mint 20 Ulyana Plans, WordPress 5.4 “Adderley”

    Links for the day



  21. IRC Proceedings: Tuesday, March 31, 2020

    IRC logs for Tuesday, March 31, 2020



  22. Techrights to Delete Articles From All Past Years to Save Disk Space

    What if we deleted over 25,000 posts?



  23. IRC Proceedings: Monday, March 30, 2020

    IRC logs for Monday, March 30, 2020



  24. Links 30/3/2020: GNU Linux-libre 5.6, WireGuard 1.0.0

    Links for the day



  25. IRC Proceedings: Sunday, March 29, 2020

    IRC logs for Sunday, March 29, 2020



  26. Links 30/3/2020: Linux 5.6, Nitrux 1.2.7, Sparky 2020.03.1

    Links for the day



  27. The Fall of the UPC - Part IX: Campinos Opens His Mouth One Week Later (and It's That Hilarious Delusion Again)

    Team Campinos said nothing whatsoever about the decision of the FCC until one week later, whereupon Campinos leveraged some words from Christine Lambrecht to mislead everybody in the EPO's official "news" section



  28. Pretending EPO Corruption Stopped Under António Campinos When It is in Fact a Lot Worse in Several Respects/Aspects (Than It Was Under Benoît Battistelli)

    Germany's eagerness to keep Europe's central patent office in Munich (and to a lesser degree in Berlin) means that politicians in the capital and in Bavaria turn a blind eye to abuses, corruption and even serious crimes; this won't help Germany's image in the long run



  29. IRC Proceedings: Saturday, March 28, 2020

    IRC logs for Saturday, March 28, 2020



  30. Links 28/3/2020: Wine 5.5 Released, EasyPup 2.2.14, WordPress 5.4 RC5 and End of Truthdig

    Links for the day


RSS 64x64RSS Feed: subscribe to the RSS feed for regular updates

Home iconSite Wiki: You can improve this site by helping the extension of the site's content

Home iconSite Home: Background about the site and some key features in the front page

Chat iconIRC Channel: Come and chat with us in real time

Recent Posts