Caolo believes Microsoft has a serious identity crisis. It's simply not sure who its target market is and this has resulted in them trying to be all things to all people. "The current batch of ads puts their identity crisis front-and-center," Caolo says. "Microsoft doesn't sell computers, they sell an operating system; an operating system which is conspicuously absent from the current campaign.

Since so many of you so kindly responded to my previous commentary re: the various issues with VISTA incompatibility and poor Microsoft support, I wanted to update you that Microsoft finally agreed to send me a free copy of its Windows XP Professional software.

However, the catch is that Microsoft will NOT offer free support or warranty coverage on the XP software once I install it.

Champion suggests investing in spyware like AVG, which is free, to avoid future viruses, and install Microsoft updates regularly.

It’s not exactly good news for Microsoft Chairman Bill Gates’ famous prediction, in 2004, that the problem of spam would be “solved” two years from that point.