Making products enables Nokia (Microsoft) to look less like a troll and a bit like a real company. Either way, Elop killed this company and he became somewhat of a meme. ⬆
They don't care about the users and issuing a few bytes with random characters costs them next to nothing. It gives them control over billions of human beings.
If even one media outlet told you in 2010 that Microsoft would fall from 100% (of Web requests) to about 1 in 8 Web requests, you'd probably struggle to believe it