Bonum Certa Men Certa

Sirius ‘Open Source’: Lying to Its Own Clients and Failing to Meet SLAs

Service-level agreement

Summary: Service Level Agreements (SLAs) or service-level agreements weren't met by Sirius ‘Open Source’; it was often the fault of the management, but it will never admit this

THE series has thus far not given many concrete examples; nor did it name any clients. It's never the intention to name any clients at all. This series is not about clients of Sirius. However, to demonstrate some of the failures this past year, consider the following examples from the internal report.






Examples



In recent years, in addition to the above, colleagues were compelled to become less honest with clients, all for the sake of saving face. In fact, there are countless examples of 'cover-up', but the following portion gives just one example (with redaction for privacy reasons).

Client chasing Sirius twice:

May I have an update on this please? I am on holiday next week and would have liked this resolved.

Thank you.

Kind regards, ⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆.



Later:

Just realised that this is still outstanding, any news please?

Thank you.

Kind regards, ⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆.


Sirius staff:

EXTERNAL EMAIL: Do not trust links or attachments without checking.

Sorry ⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆, the person looking into this has gone on maternity leave so this ticket must have been missed. As far as I'm aware the disk will be replaced by ⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆ as its under warranty but we need to know the serial number of the failed disk. Is this something you could give us?

Thanks,


Sirius staff to Sirius CEO:

Hi ⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆⬆,

Can I be honest with him and say I did flag it up but people were too busy? Or something else?

Thanks,


For brevity's sake, this one example may suffice for now.

To be clear, there's lots of wrong stuff here, more so than 'wrong' staff, as this makes pertinent staff look bad, even staff that does good work, causing staff to feel dishonest, in effect lying to oneself and lowing personal credibility among clients. This point will be revisited in the last section.

Nobody wishes to believe he or she works in a company that deceives the press, the clients, and even its own workers. False promises, false explanations and fictional excuses contribute to a climate of suspicion and distrust. A year ago there were unfulfilled expectations of weekly updates about what the company was doing; it only took about a week for such promises to fade away.

Tomorrow we'll give examples of failing to meet Service Level Agreements (SLAs) or failing in other aspects.

Recent Techrights' Posts

Why the EPO Never Managed to Silence Us (After Over a Decade of Trying)
Firms like Mishcon de Reya and Brett Wilson LLP contribute to a bad stigma, staining the entire occupation
Names Are Not Unique IDs and the UK Government's "Digital ID System" Would be a Nightmare
Digital surveillance, "apps", and worse (all the time)
It Feels Like Brett Wilson LLP Has Just Tacitly Admitted That It Defamed Me
It arguably admitted many other things by refusing to deny or address them (altogether)
 
Links 29/09/2025: Opposition to Surveillance Giant Google and Conflicts Worldwide (Moldova Sides With EU)
Links for the day
Links 29/09/2025: Datacenter Fires and "Too Much Internet Use Is Changing Teenage Brains"
Links for the day
Almost a Couple of Years After Microsoft Hijacked the Name 'Sudo' (to Describe Unrelated Windows Stuff) Microsoft Canonical Breaks Sudo in Ubuntu
These are vandals in "goodwill" or "security" clothing
Does the Good Law Project (GLP) Know the Director of Brett Wilson LLP Deems It OK to Endorse Violent Actions Against Trans People?
We were miffed to see this morning's report
What is Roy and Rianne's Righteously Royalty-free RSS Reader?
A news reader that uses OPML files and parses RSS feeds
The Free Software Foundation (FSF) Turns 40 in 5 Days
We should be talking about software freedom, not "Open Source"
Stefano Maffulli's Front Page Mentions "AI" 11 Times
They're more focused on slop (plagiarism) than sharing or Software Freedom
CMS Rot
With "modern" (bloated) content management systems (CMSs) there is a long chain of dependencies
Over at Tux Machines...
GNU/Linux news for the past day
IRC Proceedings: Sunday, September 28, 2025
IRC logs for Sunday, September 28, 2025
Slopwatch: Fake Articles About Linux 6.17 and Microsoft Meddling in Linux Development
today's Slopwatch is short because the picks are from Sunday
Gemini Links 29/09/2025: The Labor Wars and Retro
Links for the day
Links 28/09/2025: Windows TCO, Security Breaches, and Deutsche Bahn Woes
Links for the day
Datacentres Aren't Reliable for Backups
bad practices cause immeasurable levels of permanent data losses each and every day
Links 28/09/2025: Science, Censorship, and Security Incidents/Advisories
Links for the day
Gemini Links 28/09/2025: Golem and Cybertrucks
Links for the day
Links 28/09/2025: Moldova Elections, LLM Slop Failing Again to Accomplish Anything
Links for the day
Links 28/09/2025: Slop Does More Harm, Newly Released Epstein Estate Documents
Links for the day
Links 28/09/2025: Fentanylware (TikTok) 'Going Private' (the Dictator's Media Allies) and UK Mirror Lays Off More Journalists
Links for the day
A Year Ago, Only a Few Weeks After We Countersued the 'Hulk Hogan of UEFI', Our Webhost Came Under Attack
At the end of September 2024 our webhost received several threats
If Only Someone Warned Us About This...
Ubuntu is committing suicide with Rusty code
The Register - Kissing the hand that feeds it
hired to manage the publication several people connected to Microsoft, including the new Editor in Chief
The Myths of "Linux" and of "Intelligence"
As noted this morning
People Remembered GNU's Birthday (Which Helps Remind People It All Started in 1983, Not 1991)
Have the FSF and GNU earned the respect they deserve?
Slopwatch: Ponzi Schemes Promoted by Media Companies, Linux Journal Turning Its 30-Year Reputation to Dust, and Serial Slopper Brian Fagioli Plagiarising, As Usual
This bubble will end up very badly
Over at Tux Machines...
GNU/Linux news for the past day
IRC Proceedings: Saturday, September 27, 2025
IRC logs for Saturday, September 27, 2025
Links 27/09/2025: Squashing Software Patents and When Hospitals Become For-Profit
Links for the day
Gemini Links 27/09/2025: Young Feet and Online Bots
Links for the day
GNU Project Turns 42
In 2033 it'll be 50
Next Step: Find Out Who's Funding the 'Hulk Hogan of UEFI' to SLAPP Us
We now have the 'Hulk Hogan of UEFI' working alongside a strangler of women, who as a Microsoft employee spent time in prison for it
Web Sites That Are Independent Are Also Like Software Projects (Sometimes Literally So)
Roll out your own 'stack'
Pieter Hintjens on Codes of Misconduct a Decade Ago
original is still online
Links 27/09/2025: Australia Might Ban Microsoft GitHub for Young People, Likely Illegal Executive Order Turns TikTok Into Cheeto Propaganda
Links for the day
Repeating the Lies to Promote a Ponzi Scheme is Not OK Because "Many Other Sites Do This" (Including Slopfarms)
They already work on the next Ponzi scheme
The Register MS (Situation Publishing) is Participating in a Ponzi Scheme
The market in "tech" seems awful when a lot of it sells a fraud and journalism about this market is part of the fraud
Glimmer of Hope: More People Realise and Come to Accept "AI" is Just a Giant, Elaborate Ponzi/Pyramid Scheme That Will Leave Everyone Worse Off (Except the "Top of the Pyramid")
quoting Einhorn and some comments
Mass Layoffs in Starbucks... and Society Loses Nothing of Value
Society might even be better off if Starbucks shuts down entirely
Do Your Job and Demand Your Compensation - But in That Order.
We'll do our best to convince the Judge to award all costs to us (lawyers, barrister, LIP bills etc.) plus judgements against them, for abusive litigation and needless suffering associated with that abuse
Matthew J. Garrett Behaved in a Similar Fashion to 4Chan and Kiwi Farms
Opposites attract? Are they opposites at all?
Drew DeVault Suggests "CoC Enhancement", Starts Trolling Projects in Microsoft GitHub
And it backfires immediately
Like Nazi Germany and Volkswagen
Tell us all about "freedom" when your government runs a Ponzi scheme
Microsoft Sponsored This Man, Microsoft Sponsored His Behaviour (and He Controls Microsoft)
They get what they paid for
Over at Tux Machines...
GNU/Linux news for the past day
IRC Proceedings: Friday, September 26, 2025
IRC logs for Friday, September 26, 2025
He Talks Too Much, He Says Dumb Things
only British when that suits him
Slopwatch: FUD and Plagiarism (Working Against Linux) Promoted and Rewarded by Google News
Shame on Google News