Bonum Certa Men Certa

The ISO Delusion: When the Employer Doesn’t Realise That Outsourcing Clients' Passwords to LassPass After Security Breaches Is a Terrible Idea



"The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy."

--Martin Luther King, Jr.



Summary: The mentality or the general mindset at Sirius 'Open Source' was not compatible with that of security conscientiousness and it seemed abundantly clear that paper mills (e.g. ISO certification) cannot compensate for that

THIS will be the last daily part before we transition to more irregular or infrequent postings, ending with a grand summary some time late in February. This series will never end entirely as we continue to learn more and more things from its readers (yes, many people have been reading it, including past staff).



Today's important addition is some hard evidence that Sirius was outsourcing passwords; even the partner of the manager admits issues to that effect, e.g. in "Handover to shift 3 - 18/02/2022" it was noted they had "Sent out Sirius passwords for Monit via LassPass". In "Handover to shift 1 - 03/08/2021" it was said that "Apparently the problems with my account are down to a corrupted share key. Will need help from an admin to fix this at a time when I don't need access to Sirius shared folders."

Why are we sending our own credentials and clients' credentials to a third party? This party is controversial for many reasons, including its chain of ownership and jurisdiction, set aside security breaches.

In "Handover to shift 1 - 27/08/2021" it said: "Got xxxx to remove me from all shared folders so that LastPass support can reset my share key."

Notice we were also having technical problems; the outsourcing solved nothing and merely created more problems.

In "Handover to shift 3 - 16/08/2022" (just months ago): "Fiddling with my browser settings because Google Voice didn't ring when xxxxx did a test call."

"I didn't want to leave an employer where I had worked for so long, but it seemed clear time was running out and the company was sinking/drowning while deflecting the blame."Again, outsourcing the telephone system meant more problems. All of us were having these problems, but managers ended up doubling down on their mistake, moving what's left of Asterisk (that actually worked!) to what kept failing and failing and failing. Such insane policy-making, detached from any fact- or evidence-based analysis, dooms companies. I raised concerns about this internally more times than I can recall. I received support from colleagues when I complained. They felt the same way, but with criticism not welcomed by managers who make mistakes it proved to be an exercise in futility. An arrogant management is management that's unable to listen and correct mistakes, with recklessness and stinginess that will inevitably cost the company existing and potential clients (they cannot get through to us on the phone!).

If you notice those patterns in your workplace, consider leaving. I didn't want to leave an employer where I had worked for so long, but it seemed clear time was running out and the company was sinking/drowning while deflecting the blame*.

As a bit of quick background, Sirius wasn't always this bad. In the last few weeks or months that I spent in the company (especially the last 2 weeks) I witnessed all sorts of very worrying things; lately, for instance, due to budget or understaffing issues, some qualified and well-equipped staff was passed over (not asked to cover slots) and instead the CEO covered shifts which he could not really do. He lacks access credentials, skills, and tools. In effect, clients were given the wrong impression someone qualified monitored their systems. They'd be wrong to assume this. We basically lied to them. Again.

"It was time to leave Sirius. I had planned this for a long time; it wasn't about money but about morals."It is important to stress that qualified staff was available instead (my wife was available), but one can speculate that the CEO, who had moved from Bristol to London, couldn't keep up with living expenses/costs (his own company's account has only loose change) and needed extra cash and thus let himself reach out to the Sirius cookie jar. That's just a hunch. We're guessing. There's very little in the public record (hiding past employment, previous education etc.), but as we showed in December he registered his own company at some accountancy's address and there's almost no money in the bank account. Should he cover jobs/slots he is unable to cover? The so-called 'founder' did the same at least once. Handovers started coming from high-level management. Those people didn't even have login credentials for clients' machines!

It was time to leave Sirius. I had planned this for a long time; it wasn't about money but about morals. Money is a separate issue; if I worked since 1998, would I receive the salary of 25 years ago? Would I want to be associated with such a company 25 years down the line? It's not the same company at all!

In 2022 the company was going under due to the loss of its largest client; the company was not lying about its financial situation but rather made it seem less gloomy than it really was (same to the clients, to assure and reassure them, just so that they're confident we wouldn't go under midway or halfway through the contract).

"The sad thing is that looking back we don't miss anything except a few colleagues."As we noted here before, there was a severe "dogfooding" deficit; the company spoke about "Open Source" while refusing to use it internally. It actively replaced Free/Open Source software that had been working just fine for over a decade. Instead of being a good example for the workers and the clients, the company went out of its way to cheat and mislead. And instead of making workers familiarised with the products the company claims to support, the company moved staff away from such products. If you are in control of your own stack, then you have to learn how to maintain it. In turn, you can help others do the same. We're sending mixed messages to clients if we're outsourcing everything.

The sad thing is that looking back we don't miss anything except a few colleagues. The management destroyed its own credibility in one day. A humiliating letter with photos of my wife and I (yes, he's stalking), random clippings from public IRC logs, and even a photo of a koala bear have nothing to do with the company's operations.

As noted at the start, this series isn't ending or hibernating; it'll carry on, albeit at a slower pace. ____ * To give one memorable example of blame-shifting, less than a year ago I received a 'rebuttal' to my informal report which said: "So someone from xxxx LLC called, but not authorised for out of hours support. We need to receive clearer instructions if calls we receive on that account are not from xxxx clients." I put 'rebuttal' in scare quotes because it did nothing to refuse what I had said. A manager wrote: "I just wanted to correct a couple of points from Roy's previous handover below. 1. Unfortunately, the highlighted call in the xxxxx section was incorrectly triaged. We can see from the audit log that this call came through on the US Reception telephone line and not on the xxxx support line. This was highly likely to have been a sales enquiry rather than a support call but insufficient information was gathered for us to be certain." So whose fault was it? Then there was this lie: "As far as I'm aware, there has been nothing but positive feedback about these notes so far but do please let me know if anybody else has any concerns at all or if there is anything we could to to improve them. The overwhelming majority of you have handled xxxxx calls excellently and I'm very grateful for your work on this. I am also always happy to offer any additional support that may be needed with our processes and policy." Actually, it was abundantly clear from what colleagues said (sometimes publicly) that they too had issues and many uncertainties. The problem was coordination at the top, as well as terrible tooling provided to staff by clueless managers.

Recent Techrights' Posts

Reddit is Corporate Propaganda
To make matters worse, Reddit ousted many original moderators
Jeff Geerling Shocked to Discover Many Metrics in YouTube Are Fake (His Audience Turns Out to be Much Smaller)
Maybe self-host all videos, don't rely on Google's "FOMO" cheating (addiction based on false assumptions)
EPO Workers Point Out that the EPO is Destroying the Planet Under the Guise of "Hey Hi" (It Also Grants Many Invalid Patents Illegally
On 12 March and 16 June 2025, staff representation met with the administration in the Local Occupational Health, Safety and Ergonomics Committee (LOHSEC) in Munich
How the European Union (EU) Fell Out of Love With Free/Libre Software
Lots of bribery
 
Rumour: Second Wave of Microsoft Mass Layoffs in September to Commence Third Week of September
That basically answers questions like, "Any specific date or time of the month?"
If Your Machine Still Has "Secure Boot" Enabled, Then Microsoft Has a de Facto Kill Switch (Even If Your Machine Doesn't Have Windows and Never Had Windows)
It is not incorrect to call UEFI 'secure boot' a "kill switch"
Gemini Links 08/09/2025: Reality, ROOPHLOCH 2025, and Writing Another Gemini Client
Links for the day
Updating Firmware is Not the Solution But Only Additional Risk, Disable "Secure Boot" Today
firmware blobs are buggy, secret, impossible to audit, and barely tested
Microsoft Tim's DevClass (Part of The Register MS/Situation Publishing) is Full of Slop
Looking at many sites that are full of slop images is becoming an eye sore and hallmark of text too likely generated by LLMs or 'assisted' (tainted) by them
Microsoft Trying to Fake Demand for Slop. At What Cost?
That's a giant demotion and broken promises
Sunlight is the Best Disinfectant and Kryptonite/Garlic to Vampires
Transparency (sometimes described by words like "Sunlight" or "Truth") is paramount
The Register MS Uses Slop in Articles About Slop
we are fairly certain it's slop or CG based on other people's work
Visiting a Web Page or a Public URL Should be Safe, Predictable, and Benign
It's probably too late to "fix" the Web
The Register MS (Situation Publishing) is Paid to Spread Mindless Hype for the "Hey Hi" Ponzi Scheme and That's a Serious Problem
"Sponsored by Zoom."
Links 08/09/2025: Burger King Cracked, Cox v. Sony Analysed
Links for the day
Gemini Links 08/09/2025: Socialist Computer Museum and GAFAM/ByteDance/TikTok-Dominated Net
Links for the day
Links 08/09/2025: Tim Crook Disappoints Apple Faithfuls and Zuckerberg Lies (Financial Fraud) for Cheeto King
Links for the day
Turn Off Microsoft's Restricted Boot ("Secure Boot")
We're still running a series on this issue
Social Control Media Sites Have Become Bot Farms (Not Limited to LLMs and Automation)
linkedin.com was nothing but trouble and losses for Microsoft
Deep in Debt With the Magnitude of Losses Quickly Growing, Microsoft "Open" "Hey Hi" Now Uses Broadcom for Vapourware, Pretending It'll Do OK Next Year
At some stage it'll collapse
You Can Tell Microsoft is in Trouble When Its Own Fans and Staff Blast it
"Microsoft sinks billions into chasing artificial intelligence fads to hype up its share price."
Multiple Undersea Cable Cuts and We're Still OK
Microsoft customers experience problems
Lawyers Who Think They Are Online Assassins Don't Deserve a Licence to Operate
they've become a laughing stock in their "sector"
Microsoft Windows Fell to 3.9% "Market Share" in Bahamas
Based on statCounter
Over at Tux Machines...
GNU/Linux news for the past day
IRC Proceedings: Sunday, September 07, 2025
IRC logs for Sunday, September 07, 2025
Gemini Links 07/09/2025: Scanner, Slop, and Chadobear
Links for the day
The UEFI 9/11 is 3 Days Away
Nobody denies that bad things will happen
Google Versus Journalism
Google played a big role in the demise of news sites
Gemini Links 07/09/2025: Advertising, Decentralized Archival, and Outsourcing to Bezos
Links for the day
Certificate Authority Let's Encrypt Has Almost Gone Down to Zero, Nearly Totally Extinct in Geminispace, the Few Capsules Still Using It Are Spam/Dead/Stagnant
This represents another decrease for Let's Encrypt; the last decrease was last week
Not Much Left in News Cycles
To be very clear, this does not describe "Linux" anything; it's true in just about every facet of news, except the paid-for fake "journalism" about "hey hi" (sites getting paid explicitly to maintain or rekindle hype)
Trying to Silence Techrights Was a Huge Mistake
Peter Thiel attacked a publisher for asserting, correctly, that he was gay. Now everyone knows it.
Throwing Away "Old" Computers (Mozilla and Other Climate Deniers)
Mozilla is not leftist
The UEFI 9/11 - Part VIII - Denial of Service and Selling Us WSL (Windows) Instead of "Risky" (Prone by Breakage by Microsoft) GNU/Linux
Restricted Boot (so-called 'SecureBoot') does not improve security. It is nothing but trouble. It's meant to trouble non-Windows users. In dual-boot setups, SecureBoot is a recipe for disaster because Microsoft keeps erasing or tampering with the boot sector, to paraphrase an associate
Slop is Extremely Rare in Geminispace, Slop Images Are Unheard Of (Despite Images Being Supported)
As long as Geminispace grows in terms of domains it's safe to predict the protocol will still be used in 2029 and hence Geminispace will turn 10
Links 07/09/2025: Robodebt Class Action, Fines, and Copyright Settlement
Links for the day
Links 07/09/2025: Yle Impersonated in Social Control Media, Boat-Attacking Orcas, Midjourney Sued Again
Links for the day
Slopwatch: LinuxSecurity, Linux Journal, and the Serial Slopper
Google won't tackle the issue because Google participates not only in relaying slop but also in generating lots of it
Links 07/09/2025: Google Fines in EU and "Your Internet Access Is at Risk"
Links for the day
Gemini Links 07/09/2025: Little Brother and Corporate Theatre
Links for the day
Links 07/09/2025: More Harms of Slop and Anthropic's Nightmare Scenario (Huge Legal Liabilities for Slop)
Links for the day
Over at Tux Machines...
GNU/Linux news for the past day
IRC Proceedings: Saturday, September 06, 2025
IRC logs for Saturday, September 06, 2025
Microsoft Sites Now Talking About September's Mass Layoffs at Microsoft
It's noteworthy that even Microsoft's MSN now covers the latest revelations about mass layoffs
Gemini Links 06/09/2025: SpellBinding Moving and "The Cloud" Ridiculed
Links for the day
Slopwatch: On "the Apology Industry", Chatbots (Punchbag for Customers), and Fake Articles About "Linux"
"news reporting priorities changed"
Links 06/09/2025: "Covid Incidence on the Rise" and Many Attacks on the Press Worldwide
Links for the day
The Register Bill
The Register MS - putting the "MS" in your centre of the universe
Analogies for "Memory Safety" in Rust
Don't worry, it's Rust! It can do anything!
Nobody Denies That SecureBoot Will Cause Problems After September 11
Not even Microsoft
Gemini Links 06/09/2025: Infinite Scrolling and Posting from Emacs
Links for the day
Links 06/09/2025: GitHub Meltdown Over Slop, "U.S. Jury Says Google Should Pay $425 Million in Privacy Lawsuit"
Links for the day
Despite Its Severe Financial Problems Gnome Foundation Inc Paid Rosanna Yuen Over 100,000 Dollars Last Year
maybe relocation should be considered
The "Left" and the Right"
It poisons everything
Mozilla and Rust Are Not Leftists
they're part of the mass consumerism machine
Disposable to Microsoft
There is an extensive set of people who got used by Microsoft, only to be thrown away a month later or a year later or a decade later
The UEFI 9/11 - Part VII - This Coming Week Many PCs Will Refuse to Boot "Linux" (Because of Microsoft's Expired Certificate)
The real solution is, disable "secure boot" or "SecureBoot" while it's still possible. [...] Just like submarine patents, a lot of this problem was "hibernating" for a while
The Thing Nobody in Red Hat Wants to Talk About Openly
There is a real sentiment or worry among Red Hatters, Europeans and Americans in particulars (because of higher salary expectations)
Slopwatch: Small Parade of Fake News About "Linux" and Scams Borrowing the Name (or Word) "Linux"
In practice, LLMs are a risk
Over at Tux Machines...
GNU/Linux news for the past day
IRC Proceedings: Friday, September 05, 2025
IRC logs for Friday, September 05, 2025