EditorsAbout the SiteComes vs. MicrosoftUsing This Web SiteSite ArchivesCredibility IndexOOXMLOpenDocumentPatentsNovellNews DigestSite NewsRSS

08.19.09

Visible Technologies Funded by Former Microsoft People

Posted in Marketing, Microsoft at 4:18 am by Dr. Roy Schestowitz

May Also be Breaking British Laws That Forbid Buzz Marketing

Tin man
Bot-guided pseudo-opinions

Summary: Unethical marketing firm funded and run by Microsoft veterans, who are managing some of Microsoft’s brands by intervening in social networks

YESTERDAY we wrote about Visible Technologies, which manages perceptions [1, 2] for Microsoft. We showed that there were many incidental connections between Microsoft and Visible Technologies at the business and staff level, but a financial relationship was not shown at the time. After some searching we managed to find who funded Visible Technologies when it was younger. It turns out that they are funded by ex-Microsoft staff via the Ignition shell that we wrote about before. It is filled with former Microsoft executives who give money strategically.

From the Seattle P-I:

Visible Technologies, which is announcing $12 million in venture funding Monday from Ignition Partners and WPP Group, is trying to solve that problem. The 4-year-old Seattle company’s products not only allow clients to track conversations on blogs and news sites, but also actively participate in them.

[...]

As a result of the investment, Michelle Goldberg of Ignition Partners has joined the board.

Goldberg said that Visible has a compelling technology that helps companies manage their online reputations.

Michelle Goldberg used to be at Microsoft. The large majority of Ignition Partners is just Microsoft veterans. To the naked eye, however, the investment above would probably trigger no suspicion.

It did not take long for more Microsoft veterans to join this company which does the AstroTurf campaigns for Microsoft (where such practices, when used in a more political arena, are also causing trouble like war, global warming, and other travesties that promote or justify harm in exchange of money). Here is Visible Technologies and Microsoft exhibiting together like a couple:

Webcast with Visible Technologies and Microsoft

On Thursday May 22nd I’ll be participating in a webcast with Blake Cahill from Visible Technologies and Marty Collins from Microsoft.

Visible Technologies has another site, called “VisInsights”. It’s like another identity, just like TruCast and TruPulse. “Another visible technologies site [is] trureputation.com,” says Ryan. The “About” page of VisInsights says:

Visible Technologies LogoVisible Technologies is a leading provider of online brand management solutions for companies and individuals in today’s rapidly changing new media environment

The site contains big tags like “Brand Management” and “Reputation Management”. They are also concerned about some of their practices seemingly becoming illegal here in the UK. Those British laws must be such a nuisance to them!

Buzz Marketing techniques to become illegal in UK?

[...]

I am not sure how this one slipped by me late last week but thought I would share the update from the IPA in the UK. Effective on the 26 of May 2008 certain activities will become a criminal offense when the Consumer Protection from Unfair Trading Regulations becomes effective.

Seeding positive messages about a brand in a blog without making it clear that the message has been created by, or on behalf of, the brand will be an offense. Using “buzz marketing” specialists to communicate with potential customers in social situations without disclosing that they are acting as brand ambassadors will be an offense.

From the comment found here:

Last night I read an article in the Post Intelligencer about this company called (ironically) Visible Technologies that’s in Seattle. Their whole job is to monitor comments about their corporate clients that show up on blogs, forums, etc., and report back so that the company can respond. I think ‘anonymous’ is a faceless man in a suit.

Based on the Seattle Times, Visible Technologies may leave no disclosures. Microsoft certainly does not [1, 2, 3]. Yesterday we quoted from the The Seattle Times the following: “Clients pick an “author” or opt for anonymity. Visible [Technologies] also has a virtual army — thousands of personas registered with online forums.”

“So many to choose from,” remarks Ryan, “I wonder how many postings on forums are the same person from Visible Technologies replying to themselves. As of August 2006, they only had 28 employees, so either they did some hiring or those 28 employees are each 10 different people on every forum they “monitor”.”

Professor Walter Carl had something to say about such marketing techniques:

One of the age old debates by many who don’t know much about Word of Mouth Marketing is the argument that it’s okay to pay people to be a shill for a company. The problem is that many of them never reveal who they are working for. There’s a good interview with Professor Walter Carl of Northeastern University on NPR. I recommend you give it a listen!

Here is an example of AstroTurfing gone bad. Visible Technologies is quoted in the article.

Marketing campaign sinks Cruise Critic

[...]

“People are looking to people online to validate a purchase,” says Blake Cahill, senior vice president of marketing at Visible Technologies, whose clients include Microsoft and Panasonic.

More insight comes from here where Visible Technologies gets mentioned:

Most social data aggregators (like TNS, who is great, along with many of their stellar competitors like Visible Technologies, Radian6 et al) usually apply sentiment scores using a mix of people and programs. Unless a live analyst (fluent btw in both the local language and vernacular) is making the decision about whether a post to a blog or a tweet or blip is positive, negative or neither/neutral, you should be very suspicious of the accuracy – and more importantly, actionability – of any “score”.

And it gets expensive quickly asking a live analyst to manually read, assess and score hundreds of thousands of such posts or tweets. So we all rely on technology to help, and it’s a great but not perfect science.

You can do like we do and create language cartridges specific to the product domain or category and that helps. Or have our social media analysts scan samplings of the machine scored outputs of our data aggregator partners and fine-tune the “sentiment scores” from this.

Some time ago, Visible Technologies hooked up with the Aberdeen Group to justify its practices, just like Microsoft's patent troll, Nathan Myhrvold, funded a so-called ‘study’ to justify his hoarding/trolling which harms everyone.

Companies are learning how to leverage social media and tap into the rising tide of consumers participating in social network sites, blogs, wikis and Twitter.

According to the “The ROI on Social Media Marketing” report from the Aberdeen Group, sponsored by Visible Technologies, marketers have developed the tools and methodologies to drive marketing ROI by listening to and learning from customers and prospects.

Visible Technologies’ TruCast is also abused in other areas of society:

“some of them are fakes” … but that doesn’t stop MSNBC, CNN, and FOX from reporting the fake information as news… that should tell you something right there.

The way that is happening is they didn’t come out of Iran in the first place. A firm like Burson-Marsteller has been behind them from the beginning, using technology they readily advertise on their website called TRU-CAST (which basically means, in the new Orwellian Speak, “lying on the webcasts”). They’re “shaping” the story to help force a regime change in Iran through the use of social media site like FaceBook and TWITTER.

“The understanding of “sentiment” allows us to FOCUS THE MESSAGE in a way that traditional media would not allow us to do.” Visible Technologies talking about the tool Tru-Cast

[...]

TruCast (Visible Technologies): Burson-Marsteller partners with Visible Technologies to helps clients interact, manage and grow their brands in the blogosphere and social media communities. With TruCast, Burson-Marsteller clients gain the following benefits:

o Social Media and Blog Monitoring to track viral conversations about the client’s brand and products and to react quickly to online dialogues affecting the brand
o Social Media Learning and Measurement to brand Influencers and activists, assess the conversation volume about your products and brand
o Social Media Marketing and Customer Engagement to drive influential peer-to-peer, word-of-mouth promotion and measure marketing programs and media campaign success

[...]

“The Visible Technolgies “Tool-kit”, the Tru-Cast Platform, the “Engagement Console” enables us to actually ACTION that analysis, to LEVERAGE that insight. It enables us to participate in the conversations, to FOCUS OUR MESSAGING… to help us better target how we place our messaging

Some other names of companies that engage in similar practices can be found here: (we saw some before [1, 2])

Radian6 has many competitors like BuzzLogic, Nielsen BuzzMetrics, and Visible Technologies. Brogan argues that these services are too expensive, charging upwards of $50,000. Radian6 has some solutions that are as low as $500/month. The big difference, said Brogan, is with Radian6 you get the toolset, not just a report at the end of the month that tells you what’s happening. Other services may charge you for every requested change. Radian6 lets you change the terms and tweak until you see what you need to see.

Marketing firms go further than this and may even create fake blogs (or “flogs”).

Whether it’s creating a “flog,” or posting a shill review on Amazon.com, many people have taken to using the Web to help shape opinion, while also obscuring their own identities.

There’s this recent article from Business Week.

If “pay per post” lets online writers shill for cash, why not go all the way and sell real-life opinions, too?

Well, Microsoft has done that too. Microsoft bribed professors who mentioned its software. Here is Microsoft’s Jon Udell speaking about Visible Technologies.

You could of course monitor those conversations using the existing suite of awareness tools: search, link aggregation, tag aggregation. But a new breed of power tools is emerging, and she’ll be using the ones provided by Visible Technologies.

It must be exciting for Microsoft to ponder these prospects. “Those kinds of people are the reason I turned on comment moderation for all comments,” argues Ryan. “[The] default for WordPress is that after you approve one comment, anything else they post automatically gets added, so I had people make one innocent comment then spew a bunch of crap while I wasn’t looking.”

“Can’t you funnel this PR money into making your products not suck instead?”
      –Ryan
Chris Pirillo is associated with them,” he added. “Pirillo has been a Microsoft shill for a while. They send him Windows shirts and baseball hats and free copies of all their stuff. Pirillo blogs about them [there is a video there, too]. Good video, seems to explain what they do.”

In his own blog, Ryan concludes as follows: “It’s getting to the point where the web is so deluged with astroturfing agencies like Visible Technologies that you can’t trust anything you read, which is their entire goal to begin with.”

[...]

“If this page gets a hit from Visible Technologies or Microsoft, I’d like to say that instead of trying to yell over your critics, might I suggest actually fixing the very real defects in your products they’re complaining about?

“How much are you guys paying these people to do damage control for you after you turn our PCs into black boxes for the MPAA and decide to save $1 per unit on the XBOX 360 console by skimping on the cooling system leading to five times the failure rate of the PS3, and nearly ten times the failure rate of the Wii?

“Can’t you funnel this PR money into making your products not suck instead?”

“No other large companies as far as I know use their employees as attack dogs to silen[ce] dissent. It’s time for Microsoft to stop this nonsense.”

The Prickly Prince From Microsoft Strikes Again

Share this post: These icons link to social bookmarking sites where readers can share and discover new web pages.
  • Digg
  • del.icio.us
  • Reddit
  • co.mments
  • DZone
  • email
  • Google Bookmarks
  • LinkedIn
  • NewsVine
  • Print
  • Technorati
  • TwitThis
  • Facebook

If you liked this post, consider subscribing to the RSS feed or join us now at the IRC channels.

Pages that cross-reference this one

What Else is New


  1. Links 19/8/2014: Humble Jumbo Bundle 2 Betrayal, Mercedes-Benz Runs GNU/Linux

    Links for the day



  2. BlackBerry -- Like Microsoft Nokia -- Could be the Next Patent Proxy Troll

    BlackBerry is restructuring for patent assertion (i.e. trolling) in the wake of some alliances with Microsoft



  3. After Microsoft's Soft Bribe Some Non-Technical Deputy Does Not Like Free Software, Microsoft-Linked Media Responds to This Non-News by Making Bogus Claims of Munich Leaving GNU/Linux (Updated)

    The subversive forces that have secretly been attacking Munich over its migration to GNU/Linux (Microsoft press, Gartner, and even HP) are back to doing it while China and Russia follow Munich's lead



  4. Gates Foundation CFO Quits and Debate About Revolving Doors Recalled Amid Systematic and Shrewd Bribery of Public Officials

    More officials step out of the Gates Foundation and their destination is not known yet; Gates continues to corrupt the public sector with his money so as to increase personal gain at taxpayers' expense



  5. Links 19/8/2014: GNU/Linux Raves and Alternative to Proprietary Voice Chat

    Links for the day



  6. Links 18/8/2014: Linux 3.17 RC1, Escalation in Ferguson

    Links for the day



  7. Gartner Group Advocates Using Defective Software With Back Doors

    Despite strong evidence that Microsoft has been complicit in illegal surveillance, Gartner continues to recommend the use of Windows and other espionage-ready Microsoft software



  8. The Microsoft Patent Trolls: Android Extortion, Vringo Versus Google, and Intellectual Ventures

    Roundup of news about patent aggression by Microsoft and some of its proxies



  9. Links 16/8/2014: Microsoft Linux, US Government Turns to Free Software

    Links for the day



  10. Links 15/8/2014: Reiser4 in Headlines Again, GNOME and KDE Events Finish

    Links for the day



  11. Links 14/8/2014: Kernel Summit Coming, KMix on KDE Frameworks 5

    Links for the day



  12. Shameless Microsoft Spin is Blaming China for Microsoft's Misconduct and Back Doors While Justifying Massive Losses in Hardware (Made in China)

    A new look at how Microsoft-friendly media takes negative Microsoft news and turns that news into some kind of scandals where Microsoft is the victim



  13. Microsoft Spin in the Media Evokes 'New Microsoft' and New Back Doors

    Some new examples of Microsoft boosters rewriting history, characterising Microsoft as a FOSS champion, and generally weak/shallow reporting on Microsoft's audio/video surveillance software



  14. Links 13/8/2014: GNU/Linux as Winner, New Snowden Interview

    Links for the day



  15. Reader's Article: Skype Spying Reaches New Levels of Blatant

    Forced 'upgrades' of Skype give useds [sic.] of Skype more than they asked for



  16. The Problem is Software Patents (and Scope), Not Patent Trolls Who Abuse Them Just Like Large Corporations

    Reminder of the dangers of losing sight of the real patent problem, which is the patents themselves, not necessarily those who use them



  17. Fraud in the USPTO and CAFC Helped Apple Launch Frivolous Patent Lawsuits Against Linux/Android, Based on New Withdrawals

    Inherent corruption in the US system has aided Apple's assault on east Asian electronics giants that use Linux at the core of their products



  18. Investigation Reveals That USPTO is Corrupt, Time to Abolish It or Annul Nearly a Million Patents

    Corruption is found at the heart of the USPTO and the USPTO works hard to hide it, despite attempt by whistleblowers to bring this corruption to light



  19. Links 13/8/2014: Red Hat Enterprise Linux 6.6 Beta, Tizen in Watches

    Links for the day



  20. Links 12/8/2014: Chromebooks Surge, OpenGL in the Headlines

    Links for the day



  21. Bill Gates is Profiting By Diverting Public Money to His Own Pocket and Reducing Wages

    Gates' lobbying for companies he is an investor of and for lower salaries inside companies he is investing in (and managing) comes as no surprise



  22. Microsoft is Still Attacking Open Standards, So Khronos Does Not Need the Microsoft Moles

    Having attacked the industry's document standard OpenDocument Format (ODF) while pretending to have 'embraced' ODF Microsoft is now pretending that it is eager to support OpenGL



  23. Another Depressing Look at the Patent Systems in the US and in Europe

    A roundup of news about patent monopolies and in particular the immense power wielded by giant multi-national corporations that steer the debate and acquire trans-Atlantic monopolies on ideas, always against citizens' interests



  24. Links 11/8/2014: DEFT 8.2, Linux Mint on Debian Stable

    Links for the day



  25. Links 9/8/2014: Knoppix 7.4.0, GNU Linux Libre 3.16

    Links for the day



  26. Links 8/8/2014: Qt a Separate Company Again, KDE Frameworks 5.1 Released

    Links for the day



  27. Microsoft's Android Lawsuit Against Samsung Shows That Windows is Dead Beef

    Microsoft resorts to AstroTurfing, lawsuits, vapourware, and attack ads, revealing that it is a feeble aggressor whose only remaining hope for revival is destruction of rivals



  28. Only Foolish Governments Would Choose Microsoft or Apple

    China bans Apple's operating systems (just like Microsoft's) while Apple retreats on it litigation strategy from 2010, showing perhaps where Microsoft is heading now that it is suing Samsung (as Apple did some years ago)



  29. Links 6/8/2014: Linux 3.17 Features, Ubuntu in India

    Links for the day



  30. Latest Attacks on Android From Apple/Microsoft and Their Network of Trolls/Partners

    Net Applications (Apple- and Microsoft-funded) makes a misinformation comeback, Apple retreats from some Samsung litigation battles, and Microsoft dives deep into it


CoPilotCo

RSS 64x64RSS Feed: subscribe to the RSS feed for regular updates

Home iconSite Wiki: You can improve this site by helping the extension of the site's content

Home iconSite Home: Background about the site and some key features in the front page

Chat iconIRC Channel: Come and chat with us in real time

CoPilotCo

Recent Posts