In light of developments in the Czech Republic, we wrote about this subject just a couple of days ago and it was also covered in other publications. Poland recently filed a complaint against Microsoft's OEM tactics [1, 2], but now comes action not from the regulatory bodies but from Polish GNU/Linux users themselves. This action was a great success and while it's very laborious to follow, it opens the floodgates to similar demands for a 'Windows tax' refund.
From the very beginning I’ve been informing the seller, that I won’t be using Windows, because it is Linux I work on. In return, I was told, that they cannot sell me the laptop without the Windows OS pre-installed.
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Finally, it worked! The Trading Inspectors after over-the-phone mediation has convinced “Poltronics” that I’m right. The retailer has issued me a refund for 400 PLN (as I have mentioned in the documents - the actual price of Windows XP Professional at the time of purchasing the laptop.
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Summarizing, I give you a few useful tips for these, who decide to return the Microsoft Windows for a refund:
* It is rather not useful to phone the manufacturer, the retailer or Microsoft - would cost you money and nerves - write emails rather. * You might shoot a photo documentation of declining the license, but that is not required. * The most important letters to the manufacturer or the retailer are best to be sent with Recorded Delivery, return receipt is recommended too. * If the licensing sticker is made of paper, it could be damaged very quickly (I recommend to photocopy it and not keep the laptop on your knees in the mean time). * If you’re asked to return the licensing sticker, do not rip it off yourself (it is protected) - let the retailer do it. * The Office of Fair Trading and Consumer Protection isn’t going to help much. * Have patience, more patience and lots of patience :)
"Two weeks ago Commissioner Kroes informed us that our issue falls within the responsibility of Commissioner McCreevy, who is responsible for Internal Market and Services.