03.20.08

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Might There Be Staffing/Skill Shortages at Novell, Despite Looming Layoffs?

Posted in GNU/Linux, Novell, Red Hat, Servers, SLES/SLED at 9:44 am by Dr. Roy Schestowitz

Don’t support Novell until support is repaired

YaST bootIt would be somewhat impolite to slam Novell amidst their little bash (BrainShare), but the following could hardly escape without comment before the weekend. We already know about workforce reductions at Novell, as well as a staff exodus. So what can one conclude when gaps in Novell’s support services are reported?

Novell customers have hard time finding training

[...]

Johnson, a Novell user since 1989, said the migration fit well with his company, which had already started using open source software about a year before Novell’s 2003 decision to move to Linux.

That success, however, has created new problems. Metropolitan Bank Group has trouble finding adequate training for its IT workers in Novell and open source applications. The bank is also often hard-pressed to find qualified workers with adequate technical knowledge of the products.

It was a problem that had many attendees nodding in agreement at the annual Novell Brainshare 2008 conference, which is being held in the US.

Remember that Novell increasingly strives to enter a space where support is king and cash comes from maintenance services. Is SUSE the way to go then? Or might Oracle and Red Hat be better options?

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2 Comments

  1. Ian said,

    March 20, 2008 at 4:30 pm

    Gravatar

    I think you’re missing the point of that excerpt. It’s not about internal support at Novell or its employees. What it’s really hitting on is finding qualified external support for Novell’s products. Novell’s in a spot where just like the migration path away from NetWare, they need a migration path away from the CNA/CNE course track to something which fits their current offerings. Moreover, they need to make it worthwhile for people to follow a new track. There aren’t many people going for their CNE anymore. There are probably a nice size of people who are waiting to see what Novell does with their Linux based offerings before investing the time and money in a new track(which there is none released publically that I know of which matches the scope of the CNA/CNE). It’s a chicken and egg scenario.

  2. Sebastiaan Veld said,

    March 22, 2008 at 9:54 am

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    Sorry, Novell is clear about training and there are plenty of training and certification tracks moving from Netware to Linux.

    CLA- Certified Linux Administrator
    NCA- Novell Certified Administrator
    NCE- Novell Certified Engineer

    and others; take a look at http://www.novell.com/training/certinfo/ some just new and other are around for some time now.

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