Bonum Certa Men Certa

Sainsbury's to Techrights: Yes, Our Web Site Broke Down, But We Cannot Say Which Part or Why

posted by Roy Schestowitz on Mar 18, 2024

Windows TCO??? NDA to cover that up???

Photo of shopping carts

THIS morning, shortly after this 7AM article, I contacted Sainsbury's, including by telephone (as anticipated), and I've just listened again to the conversation I had. At 8:15AM they said someone higher up would phone me back, but it's past 2PM and I'm still waiting. Fair enough, I can wait, as I can imagine they're overwhelmed by media queries following the past weekend's incident.

Shall there be a useful and fruitful follow-up (rather than non-denying fluff), I will either update this post or add a new one. Someone has told me that maybe Sainsbury's etc. are having yet another AD or Sharepoint failure. They claim there was a failed software update, which they aren't specific about. They refuse to say what the actual culprit was.

In the call I presented myself not as a blogger or journalist but as a customer with technical background, who has just published a long article and expressed privacy concerns in case of a breach; I said that I continue to investigate it, as a technical person and as their client/customer, having received an E-mail from their CEO that didn't say much and didn't explain if there was or was no data breach, no ransomware etc. I explained that it's on the public record they suffered security breaches in recent years and, without saying it out loud, it was Windows (I tried not to give too much information but to pull new information).

Man Shopping

It has now been about 5 hours and I'm still waiting for the callback. My guess is, someone higher up will listen to the recording and write down talking points before he or she phones me. That's how the managers typically do this, in my experience. So maybe they're still trying to figure out what exactly to tell me. I'm still waiting.

It's rather tempting to deduce that someone from Microsoft (or "partner") or something like Windows Update broke their system and they had no immediate safety net, but evidence will be needed, even if only verbal. They want to keep quiet and they won't just give that away, the right questions need to be asked. So my strategy has been to ask which component was updated (i.e. got broken), as I need to know as a 1) customer 2) hobbyist reporter with a personal stake in the outcome (as per (1)). All customers need to know if not to deduce whether no data breach/es happened. They have a stake in this. If the issue was Windows (e.g. Patch Tuesday and updates applied over the weekend when it's quieter), then it is Microsoft TCO.

I am one of their very first customers (the online delivery system; I was an early adopter). They're aware of this now. My wife too has an account there, but they didn't send her an E-mail to notify her of anything. Weird. How selective are they?

For the time being, based on what I was told over the telephone (long call), it's clear something went wrong and they don't want to talk about it. They just repeat the same lines and don't want to talk about the details; there is even an automated message repeating the face-saving PR before being redirected to an actual human, probably in some remote call centre in Asia based on my experience. They insist there was no data breach, but they seem to have technical deficit, so in the future they will probably lose control of their data. The very choice of Microsoft for all their stacks suggests a lack of in-house computer skills.

I wish I could say more at this point, but it'll be better to wait until a manager phones to elucidate further, or to explain matters in clear words rather than a 'script'. After that I want to explore the complexity of the process wherein a customer makes a demand that they delete all personal (past) data, such as purchasing history, citing the relevant privacy laws in the UK. For sure they'll make this very hard if not nearly impossible.

Supermarket Shopping Carts

Other Recent Techrights' Posts

Flashback: Microsoft Enslaves Black People (Modern Slavery) for Profit, or Even for Losses (Still Sinking in Debt Due to LLMs' Failure)
"Paid Kenyan Workers Less Than $2 Per Hour"
Why We're Revealing the Ugly Story of What Happened at Libre-SOC
Aside from the fact that some details are public already
 
Links 25/07/2024: Paul Watson, Kernel Bug, and Taskwarrior
Links for the day
[Meme] Microsoft's "Dinobabies" Not Amused
a slur that comes from Microsoft's friends at IBM
From Lion to Lamb: Microsoft Fell From 100% to 13% in Somalia (Lowest Since 2017)
If even one media outlet told you in 2010 that Microsoft would fall from 100% (of Web requests) to about 1 in 8 Web requests, you'd probably struggle to believe it
Microsoft Windows Became Rare in Antarctica
Antarctica's Web stats still near 0% for Windows
Links 25/07/2024: YouTube's Financial Problem (Even After Mass Layoffs), Journalists Bemoan Bogus YouTube Takedown Demands
Links for the day
Gemini Now 70 Capsules Short of 4,000 and Let's Encrypt Sinks Below 100 (Capsules) as Self-Signed Leaps to 91%
The "gopher with encryption" protocol is getting more widely used and more independent from GAFAM
Over at Tux Machines...
GNU/Linux news for the past day
IRC Proceedings: Wednesday, July 24, 2024
IRC logs for Wednesday, July 24, 2024
Techrights Statement on YouTube
YouTube is a dying platform
[Video] Julian Assange on the Right to Know
Publishing facts is spun as "espionage" by the US government and "treason" by the Russian government, to give two notable examples
Links 25/07/2024: Tesla's 45% Profit Drop, Humble Games Employees All Laid Off
Links for the day
Gemini Links 25/07/2024: Losing Grip and collapseOS
Links for the day
LWN (Earlier This Week) is GAFAM Openwashing Amplified
Such propaganda and openwashing make one wonder...
Open Source Initiative (OSI) Blog: Microsoft Operatives Promoting Proprietary Software for Microsoft
This is corruption
Libre-SOC Insiders Explain How Libre-SOC and Funding for Libre-SOC (From NLNet) Got 'Hijacked' or Seized
One worked alongside my colleagues and I in 2011
Removing the Lid Off of 'Cancel Culture' (in Tech) and Shutting It Down by Illuminating the Tactics and Key Perpetrators
Corporate militants disguised as "good manners"
FSF, Which Pioneered GNU/Linux Development, Needs 32 More New Members in 2.5 Days
To meet the goal of a roughly month-long campaign
Lupa Statistics, Based on Crawling Geminispace, Will Soon Exceed Scope of 4,000 Capsules
Capsules or unique capsules or online capsules are in the thousands and growing
Links 24/07/2024: Many New Attacks on Journalists, "Private Companies Own The Law"
Links for the day
Gemini Links 24/07/2024: Face à Gaïa, Emacs Timers for Weekly Event, Chromebook Survives Water Torture
Links for the day
Why Virtually All the Wikileaks Copycats, Forks, and Rivals Basically Perished
Cryptome is like the "grandpa" of them all
A Total Lack of Transparency: Open and Free Technology Community (OFTC) Fails to Explain Why Over 60% of Users Are Gone (Since a Week Ago)
IRC giants have fallen
In the United Kingdom Google Search Rises to All-Time High, Microsoft Fell Nearly 1.5% Since the LLM Hype Began
Microsoft is going to need actual products or it will gradually vanish from the market
Trying to Put Out the Fire at Microsoft
Microsoft is drowning in debt while laying off loads of staff, hoping it can turn things around
GNU/Linux Growing at Vista 11's Expense
it's tempting to deduce many people who got PCs with Vista 11 preinstalled are deleting it, only to replace it with GNU/Linux
Over at Tux Machines...
GNU/Linux news for the past day
IRC Proceedings: Tuesday, July 23, 2024
IRC logs for Tuesday, July 23, 2024
[Meme] Was He So Productive He Had to be Expelled Somehow? (After He Was Elected and Had Given Many Years of Work to Earn a Board Seat)
Things like these seem to lessen the incentive to devote one's life to Free software projects
GNOME Foundation is Causing Itself More Embarrassment With Secrecy Than With Full Transparency
It also arouses suspicion and hostility towards Codes of Conduct, which gave rise to 'secret courts' governed by large corporations
Links 23/07/2024: NetherRealm Layoffs and Illegitimate Patent 'Courts' (Illegal)
Links for the day
Gemini Links 23/07/2024: AM Radio, ngIRCd, and Munin
Links for the day
A Lot of GNU/Linux Growth on the Client Side is Owing to India (Where GNU/Linux Has Reached 16%)
A lot of this happened in recent years
Insulting Free Software Users in Social Control Media (Proprietary, Bloated With Opaque JavaScript) is Like Insulting Amish on TV
Why bother? Don't take the bait.
When Wikileaks Sources Were Actually Murdered and Wikileaks Was Still a Wiki
when Wikileaks was a young site and still an actual wiki
statCounter: Dutch GNU/Linux Usage Surged 1% in Summer
Microsoft is running out of things to actually sell
Microsoft's "Results" Next Week Will be Ugly (But It'll Lie About Them, as Usual)
Where can Microsoft find income rather than losses as its debt continues to grow and layoffs accelerate?
Julian Assange is Still Being Dehumanised in Media Whose Owners Wikileaks Berated (With Underlying Facts or Leaks)
Wikileaks and Free software aren't the same thing. Nevertheless, the tactics used to infiltrate or discredit both ought to be understood.
A Month Later
We're optimistic on many fronts
Links 23/07/2024: Downsizing and Microsoft and Still Damage Control
Links for the day
Gemini Links 23/07/2024: Friends and Solitaire
Links for the day
Why the Media is Dying (It Sucks, No Mentally Healthy People Will Tolerate This for Long)
linking to actual news articles helps fuel the spam, too
Censorship in Eklektix's Linux Weekly News (LWN)
Medieval system of speech, where the monarchs (Linux Foundation) dictate what's permissible to say
10 Years of In-Depth EPO Coverage at Techrights (Many Others Have Abandoned the Topic)
Listen to staff
Over at Tux Machines...
GNU/Linux news for the past day
IRC Proceedings: Monday, July 22, 2024
IRC logs for Monday, July 22, 2024