Customer Support Experience in 2026
Because the customer is never right
Do you have the "app"?
No, I don't.
Do you have a smartphone?
Nope, I don't use mobile phones.
Do you do it on the Internet?
No, I'm here because I don't want to do this over the Net.
Did you try doing it on the Internet?
No, I have a doctoral degree in that area, so I know why I should not use the Net for this.
Have you tried asking xyz?
No, xyz would say I should come here, not turn to them.
We can put you on the phone to talk to a chatbot.
No, thanks, I'm here because I want to speak to a specialist and get this 'stupid' thing called "service".
Can you bear with me just a second?
I've already waited for an hour in the queue. I always wait at least an hour in the queue.
Can you come some other day when we can book you with a specialist?
Well, you can speak to your colleague and phone a specialist right here, right now.
Is there anything else I can help you with?
Just that.
Would you like to leave us feedback about the service?
Trust me, you'd rather I did not.
It only takes one minute.
Let me guess, it's a bot and when it's done it just scans the output to make statistics for some manager's "PowerPoint" presentation slide, nobody looks at the actual substance inside the feedback.
Can I interest you in any other services?
No, just focus on what I came here for.
Would you agree for us to share your data to improve your service?
No, it's actually your legal obligation not to share such data. █
Image source: Camel portrait