04.08.19

Gemini version available ♊︎

The EPO’s Incredulous Survey: Management’s Voice, Management’s Future — EPO Staff ‘Engagement’ Spin (Denial of Issues)

Posted in Europe, Patents at 11:53 pm by Dr. Roy Schestowitz

Pure spin and distortion by Willis Towers Watson (that’s their job), such as the ‘outline’ below. It merely insults the intelligence of staff while calling it “your voice”.

Willis Towers Watson spin

Summary: The EPO lies to its staff and will soon lie to the public, too; In this Battistelli-styled stunt it’s constructing an alternate reality while trying to pass it off as ‘scientific’ (like oil companies funding ‘research’ to refute climate science)

YESTERDAY morning we wrote about the new survey, which was managed by European Patent Office’s (EPO) management. It was overseen by the deniers looking to cover up their misdeeds and incompetence. Willis Towers Watson offers spin as a ‘service’ (or ‘product’), so why not ‘pull a Battistelli’ (PwC) and waste some more EPO budget on PR disguised as ‘survey’ or ‘study’? Why not spin mismanagement and misconduct as success and promise? It’s all about controlling the narrative while making it seem like a reflection of reality (based on, e.g., the number of people surveyed).

We asked/called for insiders to ‘leak’ it to us, so some quickly did. The EPO should be accountable to the public, not to itself. We need this in the public domain in order for the public to be able to assess the EPO’s “sound bites” and see if they match what the contracted firm has found (which may not be accurate either because of the EPO’s money tainting objectivity). We also need to know what questions were asked, i.e. the methods. We doubt the EPO wishes to disclose all these ‘gory’ details. Unlike SUEPO-funded surveys, this one was conducted with the purpose of making António Campinos look good — a fact one must bear in mind. At the bottom we include the three PDF documents associated with the “sound bites”, which the EPO will soon use for propaganda purposes (it already does so internally). Here, below, is the enclosing message.


The Office-wide results are out!

Have a look at the

  • infographic which provides an executive summary or
  • browse through the presentation deck that WTW presented
  • further details in the annex to the presentation.

The President shared his view on the results in his communiqué here.

Following the Office-wide results release, the DGs will hold workshops for their management teams, delving further into these results. After these presentation workshops, all team managers will receive their unit results and organise workshops with their teams.

Final DG participation rates

Complete Invitees Return Rate
DG0 93 113 82%
DG1 4434 5204 85%
DG4 752 847 89%
DG5 217 253 86%
BoA 179 228 79%
Total 5675 6645 85%

About sustainable staff engagement

engaged

Engaged + Enabled + Energised = Happier colleagues, users and customers.

Sustainable Staff Engagement Engaged Enabled Energised
What it means To believe in where we’re going and be proud to work at the EPO To have the tools and opportunities to do good work To have a workplace that supports healthy and inspirational ways of working
What it measures /analyses Rational, emotional and behavioural attachment to the company In how far does the local work environment support productivity and performance Individual physical, interpersonal and emotional well-being at work

About Willis Towers Watson

Willis Towers Watson, an international expert survey provider, will help the Office set up a scientific way to measure the dimensions Engagement, Enablement and Energisation. In an open tender process, WTW put forward a solid proposal that convinced the award committee composed of management and staff representatives. Moreover, WTW will assist in ensuring the survey results will lead to actions. The company will administer the survey to guarantee full confidentiality of data.

About the survey

The survey is quick, easy and open to all EPO employees, who have been at the Office for more than 4 months. Anyone having started at the Office after 1 October 2018 (cut-off date) is still in the process of getting to know their new work place and will hence receive no invitation.

On 31 January 2019, you received an e-mail from our external survey provider Willis Towers Watson to participate in the survey. The survey has 55 questions and is as such shorter than previous surveys, to provide actionable and strategic insights. Key areas identified can be followed up in topic-specific Pulse surveys.

The survey is divided into three sections:

  1. About you section: 3 questions on demographics (This information will be used to construct meaningful analysis only; please rest assured that information will not be used to identify respondents cf confidentiality information)
  2. General opinion sections: 55+ multiple choice questions
  3. Open comments sections: 2+ open ended questions that will ask you to share your suggestions and opinions for the Office’s future. – Please note, comments will be reported as written. Please do not insert information like your name etc if you wish to remain anonymous.

High-level topics in the survey include: Sustainable Engagement, Communication, Management, Line Management, Service Focus, Working Effectiveness & Quality, Empowerment, Training & Talent Development, Remuneration, Diversity & Inclusion, External Reputation and Well-Being.

It was possible to complete the survey on your computer, mobile phone or tablet, at work or at home and in any of the three Office-languages.

Any management team with 8 or more responses will receive a unit specific report of the findings, which can help the manager identify strengths and areas for positive action.

Reporting examples

How are the 8 responses / 20 comments cut-off rules applied?

org

  • In this example scenario the following reports would be generated:
  • Team manager A will receive an unit report if 8 or more people in his team fill in the survey
  • Team manager B could receive an unit report if all of his staff fill in the survey, if only 7 or fewer people submit their results, all results from Team B would be rolled up to the next level (i.e. the All Directorate Employees report)
  • Team manager C will not receive a specific unit report, as the number of team responses is under the confidentiality protection cut-off of 8 people. Their results will be rolled up to the next level and will feature in the All Directorate Employees report.
  • The Director will receive a report of his management team (Direct Reports), which includes the responses from Team Managers A-C and his Assistants / Advisors, if all 8 fill in the survey. If fewer submit their responses, their results will be rolled up to the Directorate’s all employees report.
  • The Director will receive a report for all members of his directorate; this includes his management teams, advisors, assistants and all team members of A,B,C. This report is furthermore available to the Principal Director.
  • Open comments: The cut-off rule for open comments is 20 to protect respondent’s confidentiality. In this example, the Director may receive an open comments report, if more than 20 of the people in his directorate have filled in the survey. If fewer people provide comments, say 14 people, comments from the entire directorate will be rolled up to the Principal Director and feature in their report of comments of all Directorates in his line.
  • All responses will furthermore feature in the All PD employees report, in the All COO employees report and the All DG employees report and the All EPO employees report.

Survey timeline

Milestones Date
Willis Towers Watson to analyse survey results March
Office-wide results presentation by Willis Towers Watson

  • To MAC
03 April
  • To all managers (SIM)
Morning of 04 April
  • To CSC
Morning of 04 April
  • To staff (cross-site VICO)
Afternoon of 04 April
Video guide “Working with your results” available to managers As of 04 April
DG-specific results presentations by WTW 10-15 April
  • DG0
11 April
  • DG1
12 April
  • DG4
10 April
  • DG5
15 April
  • BoA
12 April
Unit reports available to managers 10-15 April
Start of unit results discussions

Your manager should reach out to you about these soon

Starting from 10 April

Contact

For questions, you can visit our FAQ section (blue box linked above), or reach out to the project team on staffsurvey@epo.org or your DG representative!


 

PDF files:

  1. EPO-Survey Results Infographics_nometadata
  2. EPO Office-wide results presentation 4 April_nometadata
  3. EPO overall results presentation_Annex_nometadata
Share in other sites/networks: These icons link to social bookmarking sites where readers can share and discover new web pages.
  • Reddit
  • email

Decor ᶃ Gemini Space

Below is a Web proxy. We recommend getting a Gemini client/browser.

Black/white/grey bullet button This post is also available in Gemini over at this address (requires a Gemini client/browser to open).

Decor ✐ Cross-references

Black/white/grey bullet button Pages that cross-reference this one, if any exist, are listed below or will be listed below over time.

Decor ▢ Respond and Discuss

Black/white/grey bullet button If you liked this post, consider subscribing to the RSS feed or join us now at the IRC channels.

DecorWhat Else is New


  1. Microsoft GitHub Exposé — Part II — The Campaign Against GPL Compliance and War on Copyleft Enforcement

    Microsoft contemplated buying GitHub 7.5 years ago; the goal wasn’t to actually support “Open Source” but to crush it from the inside and that’s what Microsoft has been doing over the past 2.5 years (we have some details from the inside)



  2. Links 18/10/2021: Linux 5.15 RC6 and 7 New Stable Kernels

    Links for the day



  3. [Meme] The Austrian School of Friedrich Rude Liar

    With reference to the Austrian School, let’s consider the fact that Friedrich Rude Liar might in fact be standing to personally gain by plundering the EPO‘s staff by demonising them while helping Benoît Battistelli crush them



  4. IRC Proceedings: Sunday, October 17, 2021

    IRC logs for Sunday, October 17, 2021



  5. How (Simple Technical Steps) to Convince Yourself That DuckDuckGo is Just Spyware Connected to Microsoft, Falsely Advertised as 'Privacy'

    In recent days we published or republished some bits and pieces about what DuckDuckGo really is; the above reader dropped by to enlighten us and demonstrate just how easy it is to see what DuckDuckGo does even at the client side (with JavaScript); more people need to confront DuckDuckGo over this and warn colleagues/friends/family (there’s more here)



  6. Austria's Right-Wing Politicians Displaying Their Arrogance to EPO Examiners

    The EPO‘s current regime seems to be serving a money-hungry lobby of corrupt officials and pathological liars; tonight we focus on Austria



  7. [Meme] Friedrich Rödler's Increasingly Incomprehensible Debt Quagmire, Years Before EPO Money Was Trafficked Into the Stock Market

    As it turns out, numerous members of the Administrative Council of the EPO are abundantly corrupt and greedy; They falsely claim or selfishly pretend there’s a financial crisis and then moan about a "gap" that does not exist (unless one counts the illegal gambling, notably EPOTIF, which they approved), in turn recruiting or resorting to scabs that help improve ‘profit margins’



  8. The EPO’s Overseer/Overseen Collusion — Part XV: Et Tu Felix Austria…

    Prior to the Benoît Battistelli and António Campinos regime the EPO‘s hard-working staff was slandered by a corrupt Austrian official, Mr. Rödler



  9. Links 17/10/2021: Blender 2.93.5, Microsoft Bailouts

    Links for the day



  10. Links 17/10/2021: GhostBSD 21.10.16 and Mattermost 6.0

    Links for the day



  11. IRC Proceedings: Saturday, October 16, 2021

    IRC logs for Saturday, October 16, 2021



  12. [Meme] First Illegally Banning Strikes, Then Illegally Taking Over Courts

    The vision of Team Battistelli/Campinos is a hostile takeover of the entire patent system, not just patent offices like the EPO; they’d stop at nothing to get there



  13. Portuguese Network of Enablers

    Instead of serving Portuguese people or serving thousands of EPO workers (including many who are Portuguese) the delegation from Portugal served the network of Campinos



  14. In Picture: After Billions Spent on Marketing, With Vista 11 Hype and Vapourware, No Real Gains for Windows

    The very latest figures from Web usage show that it’s hardly even a blip on the radar; Windows continues bleeding to death, not only in servers



  15. [Meme] [Teaser] Double-Dipping Friedrich Rödler

    As we shall see tomorrow night, the EPO regime was supported by a fair share of corrupt officials inside the Administrative Council



  16. The EPO’s Overseer/Overseen Collusion — Part XIV: Battistelli's Iberian Facilitators - Portugal

    How illegal “Strike Regulations” and regressive ‘reforms’ at the EPO, empowering Benoît Battistelli to the detriment of the Rule of Law, were ushered in by António Campinos and by Portugal 5 years before Campinos took Battistelli’s seat (and power he had given himself)



  17. Links 16/10/2021: SparkyLinux Turns 10 and Sculpt OS 21.10

    Links for the day



  18. “Facebook Whistleblowers” Aside, It Has Been a Dying Platform for Years, and It's Mentally Perverting the Older Generation

    Guest post by Ryan, reprinted with permission



  19. [Meme] Microsoft Has Always Been About Control Over Others

    Hosting by Microsoft means subjugation or a slavery-like relationship; contrary to the current media narrative, Microsoft has long been censoring LinkedIn for China’s autocratic regime; and over at GitHub, as we shall show for months to come, there’s a war on information, a war on women, and gross violations of the law



  20. EFF Pushes for Users to Install DuckDuckGo Software After Being Paid to Kill HTTPS Everywhere

    Guest post by Ryan, reprinted with permission



  21. The Reign in Spain

    Discussion about the role of Spain in the EPO‘s autocratic regime which violates the rights of EPO staff, including Spanish workers



  22. [Meme] Spanish Inquisition

    Let it be widely known that Spain played a role in crushing the basic rights of all EPO workers, including hundreds of Spaniards



  23. Why You Shouldn’t Use SteamOS, a Really Incompetent GNU/Linux Distribution With Security Pitfalls (Lutris is a Great Alternative)

    Guest post by Ryan, reprinted with permission



  24. IRC Proceedings: Friday, October 15, 2021

    IRC logs for Friday, October 15, 2021



  25. Links 16/10/2021: Xubuntu 21.10 and DearPyGui 1.0.0

    Links for the day



  26. DuckDuckGo’s HQ is Smaller Than My Apartment

    Guest post by Ryan, reprinted with permission



  27. Post About Whether Vivaldi is a GPL violation Was Quietly Knifed by the Mods of /r/uBlockOrigin in Reddit

    Guest post by Ryan, reprinted with permission



  28. The EPO’s Overseer/Overseen Collusion — Part XIII: Battistelli's Iberian Facilitators - Spain

    The EPO‘s António Campinos is an ‘Academy’ of overt nepotism; what Benoît Battistelli did mostly in France Campinos does in Spain and Portugal, severely harming the international image of these countries



  29. From Competitive (Top-Level, High-Calibre, Well-Paid) Jobs to 2,000 Euros a Month -- How the EPO is Becoming a Sweatshop by Patent Examiners' Standards

    A longish video about the dreadful situation at the EPO, where staff is being ‘robbed’ and EPO funds get funnelled into some dodgy stock market investments (a clear violation of the institution’s charter)



  30. [Meme] Protecting European Patent Courts From EPO 'Mafia'

    With flagrant disregard for court rulings (or workarounds to dodge actual compliance) it seems clear that today's EPO management is allergic to justice and to judges; European Patents perish at unprecedented levels in national European courts and it should be kept that way


RSS 64x64RSS Feed: subscribe to the RSS feed for regular updates

Home iconSite Wiki: You can improve this site by helping the extension of the site's content

Home iconSite Home: Background about the site and some key features in the front page

Chat iconIRC Channel: Come and chat with us in real time

Recent Posts