EditorsAbout the SiteComes vs. MicrosoftUsing This Web SiteSite ArchivesCredibility IndexOOXMLOpenDocumentPatentsNovellNews DigestSite NewsRSS

05.28.08

For All Your Support Needs, Walk Away from Novell

Posted in Asia, GNU/Linux, Novell, Servers, Ubuntu at 10:31 pm by Dr. Roy Schestowitz

Say No to Novell

Some time ago in BrainShare 2008, support from Novell was said to have been deficient. Partners and/or customers complained about poor skills. One bank, for example, said that it was often “hard-pressed to find qualified workers with adequate technical knowledge of the [Novell] products.” Here is another such story which is brand new. It might even inspire you.

…Oxford Archaeology initially adopted Novell SUSE Linux Enterprise but later switched to Ubuntu because Novell’s British office was not responsive in providing support, he said.

Luckily, Novell seems to be addressing these issues, but if you live in the US or Europe, you may be out of luck.

Novell and India

Novell’s new relationship with Genovate was mentioned over the weekend. Some of Novell’s weaknesses were also mentioned last week, following the company's buybacks and changes in leadership.

These weakness can be seen from all sorts of different angles, despite Novell’s attempt to conceal and embellish. Another interesting part of this may be the “Novell Academic courses” (in India) and offshoring to India. Here are a few articles from the past 5 days alone:

1. Genovate Becomes Novell’s First Platinum Partner In India

Genovate’s subsidiary, RapidStart, to work with local universities and conduct Novell Academic courses.

[...]

Genovate currently operates in nine cities across India which include Mumbai, Cochin, Trichy, Ahmedabad, Pune, Lucknow, Mangalore, Baroda, Hyderabad and Bengaluru. Genovate is also looking at catering to both individuals seeking training in relevant fields and institutes alike. RapidStart, Genovate’s subsidiary in India, will strategise in working with local universities and conduct Novell’s academic courses.

2. Singapore firm to offer Novell courses in India

Singapore-based Genovate Solutions, a high-end technology company that provides business applications, software solutions and consulting besides educational programmes and training services in the Asia-Pacific region, is all set to offer Germany-based Novell’s certified courses in India.

3. India gung-ho about open source: Novell

The Suse Linux proponent recently awarded Genovate, an IT training company, the ‘platinum partner’ status. The partnership would enable Genovate to undertake dedicated account management, business planning and the opportunity to co-engage with Novell on major customer opportunities. Through this partnership Genovate will offer Novell Commercial Training, the most technical instruction program offered by Novell.

The demand for the technology, according to Swenson largely stems from government organisations and with many large organizations opting for the easy to deploy software, the training requirement is equally huge. “A single (open source) project required 500 trainees,” she said referring to a project with the Government of TamilNadu, a southern Indian state.

A clarification ought to be made, just in case. This is not a protest against overseas labour. It’s just an observation.

Share this post: These icons link to social bookmarking sites where readers can share and discover new web pages.
  • Digg
  • del.icio.us
  • Reddit
  • co.mments
  • DZone
  • email
  • Google Bookmarks
  • LinkedIn
  • NewsVine
  • Print
  • Technorati
  • TwitThis
  • Facebook

If you liked this post, consider subscribing to the RSS feed or join us now at the IRC channels.

Pages that cross-reference this one

A Single Comment

  1. David Bunn said,

    May 29, 2008 at 9:14 am

    Gravatar

    Support from Novell was said to have been deficient. As many of you know I have my issues with Novell right now. I came from Novell as a Consultant and started my own services firm which is still a platinum parther for Novell I just agreed to a buyout. The issue is expertise, I had the best Ex Novell consultants I could get on the payrole but as Novell moved to Linux the high priced experise I had became very irrellevant. This reason is Novell is not offering any kind of training or good training that allows that expertise to be transferred from NetWare to Linux. Even with expertise which I had a ton off does not translate that expertise to a Linux support stack. Either they know Linux backwards and forwards or they know the Novell Solutions on NetWare but not both. So where do you stick your training dollars on the Novell engineer who doesn’t know Linux or the Linux person who doesn’t know eDirectory, IDM, GroupWise, ZEN, you get the gist. Companies will find adopting SUSE fine until they try to find expertise on both sides of the fence and the cost of training a senior level engineer is quite expensive. So even with training for both types of engineer I end up with a $25,000.00 Admin with no actual feild experience wanting to maintain his/her 80K base salary. Try and sell to a customer why they should buy consulting from Novell or Novell partners at 250hr and ask what experience do they really have.. Can’t be much!

What Else is New


  1. Chairman of the Board of Red Hat Explains He Was Introduced to GNU/Linux When It Helped His Regime Change in Haiti

    General Hugh Shelton, Chairman of the Board of Red Hat, explains (keynote in 2011 Red Hat Summit/JBoss World) that he was introduced to the system as part of a military campaign; it basically helped war, not antiwar



  2. The Faces of 'The Cloud' (Surveillance in Clown Computing/Clothing)

    Consolidation of the world's computers/servers and the stories told by photo ops; we're particularly interested in IBM's relationship with Condé Nast, which owns The New Yorker and Wired



  3. Microsoft is Now in the Technical Advisory Board of the Linux Foundation

    Techrights politely takes note of the growing role (or roles) of Microsoft employees inside the Linux Foundation; there are now at least half a dozen people



  4. Two Things IBM and Microsoft Have in Common: Layoffs and Fake Hype Like 'Clown Computing' and 'Hey Hi' (AI) as Perceived 'Opportunity' for 'Growth'

    The infamous pair of monopolists, Microsoft and IBM, are both suffering during the COVID-19 lock-downs (no matter how hard they try to spin it and/or distract from it)



  5. IBM (Red Hat) Lectured FSF That It Needed More Diversity, But Was It Looking at the Mirror? IBM and Red Hat Are Even Less Diverse.

    Techrights examines Red Hat’s (IBM’s) hypocritical claims about the Free Software Foundation, founded by Richard Stallman back when IBM was the “big scary monopolist”; IBM employees were prominent among those pushing to oust Stallman from the GNU Project, which he founded, as well



  6. IRC Proceedings: Friday, June 05, 2020

    IRC logs for Friday, June 05, 2020



  7. Guix Petition Demographic Data, by Figosdev

    That old anti-RMS letter, which called for his removal (or resignation) from GNU (RMS is the founder of the GNU Project), as characterised by metadata of signatories



  8. When You Realise People Who Don't Support RMS Do Not Really Support GNU, Either

    The (in)famous letter against Richard Stallman (RMS), which was signed by many Red Hat employees with Microsoft (GitHub) accounts, doesn’t look particularly good in light of recent revelations/findings; it increasingly looks like IBM simply wants Microsoft-hosted and “permissively” licensed stuff, just like another project it announced yesterday and another that it promoted yesterday



  9. The Gates Press (GatesGate) -- Part III: What Happens When You Tell the Truth About Bill Gates and the Gates Foundation

    One might not expect this from a so-called 'charity'; the Gates Foundation's critics are often met with unprecedented aggression, threats and retribution, which make one wonder if it's really a charity or a greedy cult of personalities (Bill and Melinda)



  10. Links 6/6/2020: Bifrost Meets GNOME, Wine 5.10 is Out

    Links for the day



  11. Links 5/6/2020: LibreELEC (Leia) 9.2.3, Rust 1.44.0, and Hamburg's Pivot to Free/Libre Software

    Links for the day



  12. This Article About GitHub Takeover Never Appeared (Likely Spiked by Microsoft and Its Friends Inside the Media)

    And later they wonder why people distrust so much of the media (where paying advertisers set the agenda/tone)



  13. Raw: How Microsoft and/or the EPO Killed an Important EPO Story About Their SLAPP Against Techrights and Others

    Spiking a story about spiked stories about corruption



  14. The Linux Foundation 'Bootcamp' -- Badly Timed and Badly Named in June 2020 -- Only Uses Linus Torvalds Like a 'Prop' (for Legitimacy) While Promoting Militarised Monopolies

    Sometimes a picture says a lot more than words, especially in light of political events in the US and a certain Chinese anniversary we cannot name (Microsoft censors mentions of it)



  15. IRC Proceedings: Thursday, June 04, 2020

    IRC logs for Thursday, June 04, 2020



  16. The Gates Press (GatesGate) -- Part II: When Media That You Bribe Calls All Your Critics 'Conspiracy Theorists' (to Keep Them Silenced, Marginalised)

    The assault on the media by Bill Gates is a subject not often explored by the media (maybe because a lot of it is already bribed by him); but we're beginning to gather new and important evidence that explains how critics are muzzled (even fired) and critical pieces spiked, never to see the light of day anywhere



  17. GitHub is Not Sharing But 'Theft' by Microsoft

    Microsoft buying GitHub does not demonstrate that Microsoft loves Open Source (GitHub is not Open Source and may never be) but that it loves monopoly and coercion (what GitHub is all about and why it must be rejected)



  18. The Huge Damage (Except for Patent Lawyers' Bottom Line) Caused by Fake European Patents

    The European Patent Office (EPO) keeps granting fake patents that cause a lot of real harm (examiners are pressured to play along and participate in this unlawful agenda); nobody is happy except those who profit from needless, frivolous lawsuits



  19. Red Hat/IBM Got 'Tired' of RMS. Is It Getting 'Tired' of GPL/Copyleft Too?

    After contributing to the cancellation of Richard Stallman (RMS) based on some falsehoods perpetuated in the media we're seeing the sort of thing one might expect from IBM (more so now that it totally controls Fedora and RHEL)



  20. Links 4/6/2020: Proton 5.0-8 Release Candidate, GNU Linux-libre 5.7

    Links for the day



  21. IRC Proceedings: Wednesday, June 03, 2020

    IRC logs for Wednesday, June 03, 2020



  22. Social Engineering of Free Software, Based on Corporate Criteria

    What "professional" nowadays means in the context of coding and honest assessment of technical work



  23. Weakening GNU/Linux by Disempowering Its Leaders and Founders, Replacing Them With Microsoft Employees and GNU/Linux-Hostile Moles

    The coup to remove (or remove power from) Stallman and Torvalds, the GNU and Linux founders respectively, is followed by outsourcing of their work to Microsoft’s newly-acquired monopoly (GitHub) and appointment of Microsoft workers or Microsoft-friendly people, shoehorning them into top roles under the disingenuous guise of "professionalism"



  24. Sword Group Violates Its Own Commitment by Working for the EPO

    The European Patent Office (EPO) keeps outsourcing its work to outside contractors (for-profit private entities) to the tune of hundreds of millions if not billions — all this without any oversight



  25. In 2020 Canonical No Longer Fights for Freedom

    Freedom requires a GNU/Linux distro other than Ubuntu, which seems unwilling or unable/incapable of speaking about and promoting the ideals of GNU/Linux



  26. We Need to Use the F Word (Freedom) to Promote Adoption of GNU/Linux

    "People get the government their behavior deserves. People deserve better than that." -Richard Stallman



  27. People Who Want to Explore GNU/Linux With Ubuntu See This Today

    "Wait, am I in a GNU/Linux blog or another Windows blog," a visitor might think... or, is Microsoft 'taking over' messaging at Canonical? (Same with code)



  28. Links 4/6/2020: Septor 2020.3, Nextcloud and Blender 2.83

    Links for the day



  29. Hey, Where's Red Hat (IBM)?

    Red Hat is conspicuously silent at these critical times (in its home country); Must be too busy hailing and cashing in on Trump's military (state) while dishing out shallow and self-contradictory diversity PR/fluff…



  30. Microsoft's Latest Vapourware About Supercomputers

    Microsoft has spent almost two decades dropping supercomputers vapourware on the media, but those misinformation dumps always turn out to be 100% hot air, no substance


RSS 64x64RSS Feed: subscribe to the RSS feed for regular updates

Home iconSite Wiki: You can improve this site by helping the extension of the site's content

Home iconSite Home: Background about the site and some key features in the front page

Chat iconIRC Channel: Come and chat with us in real time

Recent Posts