05.04.07

Customer/User Survey from Novell — Everything but The Kitchen Stink (sic)

Posted in GNU/Linux, Novell, OpenSUSE at 9:31 am by Dr. Roy Schestowitz

Novell has just published its Opensuse user survey [PDF]. It is a rather extensive paper. One noteworthy fact which caught my eye is that 98% of the responders were male.

It is nice to see what users prefer. Nevertheless, questions which are of more interest to skeptics like ourselves seem to be missing. The highly biased and flawed surveys simply do not cut it. As it stands, Novell does not involve the community when it comes to managerial decisions. It does not even seem to listen. Its speaks on behalf of its customers, but there is gross generalisation and lack of understanding. The betrayal of many volunteers and enthusiasts (including myself) has proven this.

The company should have queried or surveyed its community before making the deal with Microsoft. The process totally lacked transparency, let alone interaction and consultation with some in-house developers, based on facts we have received. In that respect, Novell could learn from Dell, which seems to be reaching out to its clients in better ways nowadays (albeit just at a technical level).

Open Source company, closed-source management. Novell has plenty of room for improvement; but instead it takes a passive and arrogant approach.

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2 Comments

  1. Francis Giannaros said,

    May 5, 2007 at 2:34 pm

    Gravatar

    The openSUSE Survey was a survey about the _distribution_, about how people use openSUSE and what they did like about it and what they didn’t like. Why would you have to turn every single action into something bad about Novell?

    Your post basically runs along the lines of “openSUSE did a large survey on the usage of the distribution…. but Novell made a deal with Microsoft!!!” Come on guy. :)

  2. Alberto said,

    May 5, 2007 at 2:49 pm

    Gravatar

    I don’t see your point. openSUSE did an online survey to understand what users think about openSUSE 10.2.

    I was quite critical about this release, but the survey wasn’t biased for sure. The questions were clear and covered a wide range of topics, allowing to the user to tell what he thinks.

    For what I know, Novell did a good job with the survey and is actually using the information it got to improve openSUSE 10.3. Your post is just one of those comments written to fill pages, without objectivity and a real knowledge of what’s going on in the openSUSE community.

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