Bonum Certa Men Certa

Human Resources at the European Patent Office (EPO): Another Crisis in the Making

Video download link | md5sum a3befb6fac64118fd2273d680a531dcf HR Crisis at EPO Creative Commons Attribution-No Derivative Works 4.0



Summary: Human Resources at the second-largest institution in Europe has been run by a stubborn mule without any Human Resources skills; as it turns out, there's a crisis brewing there (internally) as well

The Central Staff Committee (CSC) of the EPO has spread around a publication about "[p]rioritisation of HR requests," arguing that "HR [is] Drowning in work," resulting in anxiety. This typically results in an exodus of those most capable of doing the job. The EPO is going to lose not only a lot of highly skilled examiners; even administration-level staff will flee and whatever replaces or fill the gap/vacuum lacks the experience and skills. This assures further deterioration of the Office's operations.



The CSC promises "to follow up the issues with senior management." Here is the letter to staff:

Zentraler Personalausschuss Central Staff Committee Le Comité Central du Personnel

Munich,05/09/2022 sc22115cp

Human Resources:

Drowning in work



Dear Colleagues,

In July, our colleagues in HR posted a cry for help1 on the Intranet, asking staff to “be patient” as they were “experiencing a large volume of incoming requests and enquiries” and needed “time to process the requests received”.

Since then, many colleagues have received individual emails informing them that the processing of their requests to HR would be delayed.

This announcement made obvious that our colleagues in HR have been brought to a point where they are no longer able to respond to telephone calls or emails in an appropriate amount of time2.

Considering the current Office policy of only filling up to 50% of vacated posts outside DG 1, severe understaffing is a major factor in the problems currently experienced in HR, coinciding with overly complex procedures and regulations. The recent reforms and related portals do not take into consideration the impact on our HR colleagues, they are implemented in a hurry, and instead of alleviating work pressure, they aggravate workload.

With the reform of the education allowance, the administration promised a simpler scheme that is easy to understand and administer, the feedback received so far from both staff and HR colleagues proves this assertion wrong. We are concerned both for the wellbeing of our HR colleagues and for staff members who are not currently receiving the service they are entitled to when contacting HR.

Over the past months we have met with several HR teams and collected their concerns regarding staffing and IT tools. Instead of enjoying proper working conditions, the workload is piling up, service is delayed and all the conditions for health problems are met. Nevertheless, our HR colleagues continue to strive for quality support.

Some staff have been recruited recently but it is far from making up for the many departures the team is facing. External recruitment, as opposed to the current practice of internal transfers amounting to “robbing Peter to pay Paul”3, could be the solution to the staffing problem but management so far refuses to consider this.

Following the intranet announcement, we recently again met some HR colleagues to reaffirm our support and our determination to follow up with senior management.

The Central Staff Committee

_____ 1 “Prioritisation of your HR requests” of 1 July 2022 2 See also the results of the EPO Staff Engagement Survey 2022, e.g. slide 26. 3 “Déshabiller Pierre pour habiller Paul.”



As noted in the video at the top, the EPO's site has been mostly dead lately and there are profound changes in the Bulgarian and British delegations. Maybe it's a bit of a mystery, at least temporarily, why all this happened. Maybe insiders can enlighten and tell us?

Recent Techrights' Posts

Doing My Share to Tackle Online Slop and SPAM
Trying my best to 'fix' the Web
Slopwatch: Fakes, FUD, Duplicates, and Charlatans Galore
The Web as we once know it is collapsing. Some opportunists try to replace it with low-quality slop.
The Register UK Seems to Have Become American and Management is Changing (Microsofter as Editor in Chief)
The Register 'UK' is now controlled by the Directions on Microsoft guy
Microsoft Windows Lost 400 Million Users in a Few Years, Why Does The Register Double Down on Windows With New US Editor?
days ago they hired a new US editor
Links 25/07/2025: NOAA Cuts Endanger Lives, "Europe's Self Inflicted Cloud Crisis"
Links for the day
 
Links 26/07/2025: 50 Percent Tariffs in Amazon, Dying Intel Offloads Network and Edge Group (NEX)
Links for the day
Blaming Programming Languages for Users' and Developers' Bad Practices
That's like blaming cars for drivers who crash into things
Many People Still Read Techrights Because It Says the Truth, Produces Evidence, and Does Not Self-Censor
Unlike so many other sites
The Register is Desperate for Money, According to The Register
I decided to check how they're doing as a business
Microsoft Finally Finds a Use Case for Slop?
Create low-quality chaff to shift the media's attention?
Over at Tux Machines...
GNU/Linux news for the past day
IRC Proceedings: Friday, July 25, 2025
IRC logs for Friday, July 25, 2025
For Libel Reform One Must First Bring (or Raise) Awareness to the Issues and Their Magnitude
I myself know, from personal experience
Links 26/07/2025: Rationed Meals in the US and TikTok Repels Investments (Too Toxic)
Links for the day
Gemini Links 26/07/2025: "Bloody Google" and New People in Geminispace
Links for the day
Response to Solderpunk (Father of Gemini Protocol) About the Gemini Community
Solderpunk responds to non-sequitur
HTML and the Web Used to be Something a Child Could Learn, "Modern" Web is a Puzzle of Frameworks, Bloat, and Worse
When the Web was more like Gemini Protocol
New US Editor in The Register is 84% Microsoft/Windows Booster
It'll be worrying if it carries on like this
Links 25/07/2025: Slop Blunders and China Has Code of Conduct for Lawmakers in HK
Links for the day
Gemini Links 25/07/2025: Some Books and Babies and Capital
Links for the day
They Try to Lecture Us on Ethics
They even removed "master" from Microsoft GitHub
The Future of the Web is One Rendering Engine or 'Flavours' of Chrome
The future of the Web does not look bright at all
Best Sites Are Not Optimised for Any Browser, They Work Equally Well With All of Them
Red Hat (IBM) is making rubbish sites
YouTube is a Spamfarm, Slopfarm, and Clickfarm (a Lot of Numbers There Are Fake)
Those who don't fake look unpopular and unimportant
We Don't Do JavaScript and Pages Are Small
Thankfully Gemini Protocol has nothing like JavaScript
'Tech' is Not Technology
Some people use terms like 'Old Tech'
IBM's Debt Rose by Almost 10 Billion Dollars in the Past 6 Months Alone
The "hey hi" circus is coming to an end
Yes, Master
Gaslighting by actual racists
Microsoft Bribes and Buys Politicians to Tell Europe What to Do About Free Software (Which It's Attacking)
Microsoft: we speak for the thing that we are attacking! Follow the money...
Making Backups Quickly and Reliably
Backups are imperative, more so in an age of uncertainty, unpredictable weather, and worsening standards (quality of products going down while prices go up)
Techrights Investigation: Estimating the Point in Time LinuxIac Turned Into LLM Slop (Part of the Time)
Bobby Borisov got lazy
10th Month, Ten Weeks From Now, at Ten AM
In Wentworth Institute of Technology in Boston
Over at Tux Machines...
GNU/Linux news for the past day
IRC Proceedings: Thursday, July 24, 2025
IRC logs for Thursday, July 24, 2025
A Nadella Memo Distracts From Microsoft's Cheapening Of the Workforce
Right now the "MSM" (mainstream media) is flooded/overwhelmed by garbage pieces that relay lies for Nadella
Vanishing Faces of GNU/Linux
Free software projects do not depend on any one person or company to still exist
Microsoft Says It Lost 400 Million Windows Users, Now It's Waiting for GNU/Linux to Stop Booting on 'Old' PCs
When it comes to Windows, Microsoft is fully aware of the issue and statements it made earlier this summer suggest it lost 400 million Windows users
Slopwatch: LinuxTechLab, linuxsecurity.com, LinuxIac, and More
Also: The Register's Microsoft agenda (new editor)
Gemini Links 25/07/2025: Gemtext Aware Titan Editor and Gemini Protocol Comeback
Links for the day
Links 24/07/2025: Convicted Felon Quits UNESCO, "Vibe Coding Goes Wrong", and Signalgate Gets Worse
Links for the day
Gemini Links 24/07/2025: Forgejo Woes and Smolnet Directory Week
Links for the day
Misinformation is Not Intelligence
It's low-grade plagiarism and it fails to show any signs of intelligence
Links 24/07/2025: Storage Tapes Still Kicking, Windows TCO 'on Steroids' (Microsoft-Induced Catastrophes)
Links for the day
Bobby Borisov (LinuxIac) Has Apparently Begun Experimenting With LLM Slop, So We Cannot Trust LinuxIac Anymore
So did LinuxIac become a slopfarm? Maybe not yet, but it's getting there
Informa TechTarget's ITProToday is Becoming a Slopfarm Generated by Microsoft Chatbots
Busted.
'Tech' Gimmicks Are for Advertising, Not for Usability
In the case of Microsoft, they latched onto slop
BetaNews Sacked Brian Fagioli and Deleted His Comments, But He Still Tries to Use the "BetaNews" Brand for Self-Affirmation
Fagioli takes the work of other people
[Meme] Hard to Be a Better Person?
Sooner or later they'll realise that for each pound I spend they need to spend about 1,000 times more
The LLM Con Artists Are Highly Destructive
Who will ever be held accountable for this scam?
Too Bribed by Microsoft to Move to Free Software?
Microsoft lies and Microsoft bribery (in politics)
New US Editor for The Register is a Microsoft Booster
"Avram Piltch has served as US editor for The Register since July 2025."
Microsoft Hiring European Politicians is Another Form of Bribery; There Should be a European Investigation
When Microsoft bribed people in Europe for OOXML (there's no denying this!) a European government delegate said that Microsoft operated like a cult
Reda Demanded That FSF Removes Its Founder, Now Reda Works Directly for Microsoft
A sellout and a traitor, first working for GAFAM, now Microsoft
PCLinuxOS is Raising Money to Support Development After Fire Incident at the Host
PCLinuxOS has not had announcements lately
Speed of the Site Should be Better Now
The "bot attacks" impact the speed of the sister site too
Getting More From AnalogNowhere
Recently we used many images from AnalogNowhere
Microsoft, Microsofters and 'Secure' Boot Shills Already Storming the LWN Report About Expiring Certificate, Shooting the Messenger
LWN has clearly stuck a nerve
Over at Tux Machines...
GNU/Linux news for the past day
IRC Proceedings: Wednesday, July 23, 2025
IRC logs for Wednesday, July 23, 2025
Disable "Secure" Boot Today (the Only Better Time to Do So Was Yesterday)
Don't trust anything Red Hat tells you about security
Links 23/07/2025: Windows Killed Company After 150+ Years, US Government Mimics Russia's Attacks on the Media
Links for the day
Freedom Generally Wins at the End, History Shows (But It's Constantly Attacked, Too)
At the moment people realise "Linux" (e.g. Android) isn't enough to guarantee any freedoms
Over 3 Months Later Brett Wilson LLP Still Unable to Recruit a Media Lawyer?
"Immediate start", but not found... still unfilled