EditorsAbout the SiteComes vs. MicrosoftUsing This Web SiteSite ArchivesCredibility IndexOOXMLOpenDocumentPatentsNovellNews DigestSite NewsRSS

09.08.09

Best Buy Has Collusion/Racketeering History with Microsoft, Anti-GNU/Linux Training Comes to Staples Employees Too

Posted in FUD, GNU/Linux, Hardware, Microsoft, Windows at 4:01 am by Dr. Roy Schestowitz

“First they ignore you, then they laugh at you, then they fight you, then you win.”

Sometimes attributed to Mahatma Gandhi

Summary: A set of rebuttals to Microsoft’s hostile actions and reports on some new actions of this type

ALTHOUGH it has been a long weekend in the United States, everyone is talking about the Best Buy incident. Here is a mirror of the original Best Buy post (Photobucket did not serve the images at the most critical moments).

“This isn’t the first time Microsoft and Best Buy have colluded in racketeering,” remarks Slated, who reminds people of events from 2007:

Best Buy, Microsoft Accused Of Racketeering

When you think RICO you think Al Capone, or maybe Tony Soprano if you watch too much HBO. You don’t really think of Best Buy and Microsoft, do you? James Odom does. He’s the original plaintiff in a now 4 year old class action lawsuit that just won’t go away for Best Buy and Microsoft, one that now includes racketeering charges.

Are they warranted? Maybe. If what Odom says is true, some seriously shady business was going down between MSN and Best Buy—specifically, Odom accuses the store of taking money from Microsoft to sign customers up for accounts with MSN using their credit or debit card numbers without their consent.

For those who did not follow the recent events, Daily Finance has this summary.

Microsoft (MFST) is “indoctrinating” Best Buy (BBY) workers to sell its highly anticipated Windows 7 operating system using outright lies about the performance of open-source competitor Linux, according to Linux experts and at least one Best Buy employee who has seen the alleged Microsoft training slides.

Is it all true? Microsoft is certainly not denying it.

Microsoft has been asked about the memos but has neither confirmed nor denied their legitimacy. However, the material is both consistent with Microsoft’s visual style as well as its frequent attempts to discredit Linux as a threat, which in the past have involved paid-for studies that allegedly show Windows as superior to Linux for servers.

Our reader Ryan wrote a good long post on the subject.

There’s a certain demographic that will pay any price because they have lots of money to set on fire. These same people buy Hummer H2’s. The rest spend about a month’s salary every year or two on Microsoft software and partner products under the mistaken impression that they simply have to. They don’t want to, they’re not evil people, they’ve simply been led astray by the sales associate, the lowly peon making $8 an hour at the Best Buy store, the unwitting foot soldier in Microsoft’s propaganda battle. Exactly what’s in it for the sales associate if people continue maxing out their credit cards on shit they don’t need? They may be able to come back to work next Monday, or Wednesday, Friday, Saturday, Sunday, or whenever they’re expected to show up for their 4-8 hours shift so they can continue making the $8 an hour. It’s how retail treats people.

Rami wrote a technical rebuttal to Microsoft’s points that are erroneous.

In an effort to thwart Linux sales on netbooks, Microsoft has started a training program at Best Buy to “educate” their “experts” on Linux. And true to their fashion, MS resorted to FUD (Fear, Uncertainty, and Doubt) and straight out LIES! However, Microsoft still maintains that Linux is not a threat to their market, they are just spending all this money to “help” people make an educated decision. Funny thing, is that they ended up promoting Linux.

Another stronger rebuttal (warning needed about language) comes from this blog:

No iPod support? Really? And the Zune doesn’t work on the Mac either although there has been some progress from the Linux community. And I’ve never had any problems pulling pictures from cameras.

I’ve yet to see a printer that doesn’t have a driver. You might have to download it from the products website though (gasp!).

Yeah yeah. Software. Although WINE has been vastly improving lately (we even got around that stupid Secu-ROM).

There are free alternatives to all of the Windows Live “essentials”.

A UK perspective from our reader Goblin addresses the problem with similar shops in the UK (Microsoft would not get away with it all in the UK because of the law and the ASA).

“Stupid Customers” say PCworld/Currys staff? & FUD Training for retail?

[...]

The post is from a Best Buy employee who underwent Windows 7 training to sell Windows 7. The author of that post has provided commentary and it shows IMO a very good example of the sales techniques that some use to promote Windows on the net. Many lies are put about Linux on the net and my advice to any interested Linux user is simply to download a Live-CD and try it for yourself.

The danger being though, on the net its harder to tell a salesperson from an “ordinary user”.

Everyone is talking about Best Buy, but it’s not just Best Buy where this type of routine is being done. Here is what Staples employees are being exposed to.

I thought I’d post these images of Microsoft’s propaganda they’ve been distributing to Staples employees.

Numerous lies like greater compatibility than GNU/Linux-when most of the older hardware won’t work with MS Windows Vista. GNU/Linux is compatible with more hardware than any operating system in history. It may not work with some of the latest and greatest-but for the most part it works better. I don’t spend 3 hours fiddling with installing my printer drivers. I plug it in- and it just appears as an option in whatever program I need to print with.

“Microsoft has gotten them thinking about all the extra sales they can make,” explains Ryan, “selling you the software Windows doesn’t come with and “services” like when your Windows PC gets pwned by spyware, they can charge you $75 an hour to fix it. As far as extra software sales, they failed to mention that people like me still buy video games and such with the intention of running them in Wine [...] or MP3 players, because Linux does recognize all of them, except the Zune. [...] Microsoft slipped some Zune “training modules” into the Walmart employee training system. [...] They were hosted on their corporate intranet and the kiosked copy of MSIE was all you could run.”

“It looks like they’ve passed the “ignoring” stage…now they’re just fighting…badly.”
      –Wallclimber
Will says that “The best way to handle it would be for the salespeople to be like “Linux, what’s that? Never heard of it.” The fact that MS is having to train sales people against Linux means that people must be talking about it.”

“I agree,” says Wallclimber, “they are making way too much noise about it. It makes people more curious. It looks like they’ve passed the “ignoring” stage…now they’re just fighting…badly.”

Microsoft is giving itself a reputation of a bully again, helping us all forget about the legendary “new Microsoft”.

Will adds: “I’m not sure how to put this, but It still feels a bit odd that MS is simultaneously training people not to sell stuff they don’t offer anyway, as well as not to sell stuff they do offer.”

I’ve asked whether going to shops and trying to forbid sales of rivals would be illegal. Ryan raised the “Truth in Advertising” flag, arguing that “they probably word their arguments vaguely enough to get away with it.” Will wrote: “Like I saw somewhere (maybe here, maybe /., can’t remember), ‘Does BMW send stuff to train other car dealers not to sell GM, Chrysler, what-have-you?’ [...] BMW relies on its reputation to sell stuff. Apple does the cute ads, but in general they expect people to come to them. MS doesn’t have that kind of reputation or rapport.”

Microsoft is resorting to similar practices elsewhere, as noted by one of the regular contributors of ZDNet UK here:

MS-BS Quotient Off the top of the Charts.

Those numbers touting an 11 second boot time are from HIBERNATION files. Not from a cold start. As a result, they are total crap. I did my own “tests” on Win 7.

The reality behind Vista 7 proves that there is a lot of false advertising. On top of that, in order to suppress GNU/Linux use in sub-notebooks, as well as sub-notebooks as a whole, Microsoft pressures OEMs. It is about the sub-notebooks market. It’s just too troubling to Microsoft's profitability.

With limitations on hardware and pressure on OEMs, Microsoft is able to eliminate low-end machines, which in turn harms consumer choice. Where are those $199 sub-notebooks these days? As pointed out here, gaps were blurred such that Microsoft can restore margins.

Can we all agree on something? There’s no longer a difference between a netbook and a notebook. Thanks to netbooks’ move to more features and larger-size screens, the distinction between the two can now be considered little more than marketing speak.

It is sad to see a software company (but also Intel) telling OEMs how to sell computers; it should be the other way around, but there is no monopoly in OEMs, so Microsoft can discriminate and ‘punish’ those who do not obey demands.

Related posts:

Share this post: These icons link to social bookmarking sites where readers can share and discover new web pages.
  • Digg
  • del.icio.us
  • Reddit
  • co.mments
  • DZone
  • email
  • Google Bookmarks
  • LinkedIn
  • NewsVine
  • Print
  • Technorati
  • TwitThis
  • Facebook

If you liked this post, consider subscribing to the RSS feed or join us now at the IRC channels.

Pages that cross-reference this one

A Single Comment

  1. David Gerard said,

    September 8, 2009 at 4:08 am

    Gravatar

    I’d *love* to see Microsoft being caught trying to pull this stuff in the UK. Conspiracy to defraud the consumer does not go down at all well with Trading Standards.

What Else is New


  1. Today's European Patent Office Works for Patent Extremists and for Team UPC Rather Than for Europe or for Innovation

    The International Association for the Protection of Intellectual Property (AIPPI) and other patent maximalists who have nothing to do with Europe, helped by a malicious and rather clueless politician called Benoît Battistelli, are turning the EPO into a patent-printing machine rather than an examination office as envisioned by the EPC (founders) and member states



  2. The EPO is Dying and Those Who Have Killed It Are Becoming Very Rich in the Process

    Following the footsteps of Ron Hovsepian at Novell, Battistelli at the EPO (along with Team Battistelli) may mean the end of the EPO as we know it (or the end altogether); one manager and a cabal of confidants make themselves obscenely rich by basically sacrificing the very organisation they were entrusted to serve



  3. Short: Just Keep Repeating the Lie (“Quality”) Until People Might Believe It

    Battistelli’s patent-printing bureau (EPO without quality control) keeps lying about the quality of patents by repeating the word “quality” a lot of times, including no less than twice in the summary alone



  4. Shelston IP Keeps Pressuring IP Australia to Allow Software Patents and Harm Software Development

    Shelston IP wants exactly the opposite of what's good for Australia; it just wants what's good for itself, yet it habitually pretends to speak for a productive industry (nothing could be further from the truth)



  5. Is Andy Ramer's Departure the End of Cantor Fitzgerald's Patent Trolls-Feeding Operations and Ambitions?

    The managing director of the 'IP' group at Cantor Fitzgerald is leaving, but it does not yet mean that patent trolls will be starved/deprived access to patents



  6. EPO Hoards Billions of Euros (Taken From the Public), Decreases Quality to Get More Money, Reduces Payments to Staff

    The EPO continues to collect money from everyone, distributes bogus/dubious patents that usher patent trolls into Europe (to cost European businesses billions in the long run), and staff of the EPO faces more cuts while EPO management swims in cash and perks



  7. Short: Calling Battistelli's Town (Where He Works) “Force for Innovation” to Justify the Funneling of EPO Funds to It

    How the EPO‘s management ‘explained’ (or sought to rationalise) to staff its opaque decision to send a multi-million, one-day ceremony to Battistelli’s own theatre only weeks before he leaves



  8. Short: EPO Bribes the Media and Then Brags About the Paid-for Outcome to Staff

    The EPO‘s systematic corruption of the media at the expense of EPO stakeholders — not to mention hiring of lawyers to bully media which exposes EPO corruption — in the EPO’s own words (amended by us)



  9. Short: EPO's “Working Party for Quality” is to Quality What the “Democratic People's Republic of Korea” is to Democracy

    To maintain the perception (illusion) that the EPO still cares about patent quality — and in order to disseminate this lie to EPO staff — a puff piece with the above heading/photograph was distributed to thousands of examiners in glossy paper form



  10. Short: This Spring's Message From the EPO's President (Corrected)

    A corrected preface from the Liar in Chief, the EPO's notoriously crooked and dishonest President



  11. Short: Highly Misleading and Unscientific Graphics From the EPO for an Illusion of Growth

    A look at the brainwash that EPO management is distributing to staff and what's wrong with it



  12. Short: EPO Explains to Examiners Why They Should and Apparently Can Grant Software Patents (in Spite of EPC)

    Whether it calls it "CII" or "ICT" or "Industry 4.0" or "4IR", the EPO's management continues to grant software patents and attempts to justify this to itself (and to staff)



  13. Links 21/4/2018: Linux 4.9.95, FFmpeg 4.0, OpenBSD Foundation 2018 Fundraising Campaign

    Links for the day



  14. As USPTO Director, Andrei Iancu Gives Three Months for Public Comments on 35 U.S.C. § 101 (Software Patenting Impacted)

    Weeks after starting his job as head of the US patent office, to our regret but not to our surprise, Iancu asks whether to limit examiners' ability to reject abstract patent applications citing 35 U.S.C. § 101 (relates to Alice and Mayo)



  15. In Keith Raniere v Microsoft Both Sides Are Evil But for Different Reasons

    Billing for patent lawyers reveals an abusive strategy from Microsoft, which responded to abusive patent litigation (something which Microsoft too has done for well over a decade)



  16. Links 20/4/2018: Atom 1.26, MySQL 8.0

    Links for the day



  17. Links 19/4/2018: Mesa 17.3.9 and 18.0.1, Trisquel 8.0 LTS Flidas, Elections for openSUSE Board

    Links for the day



  18. The Patent Microcosm, Patent Trolls and Their Pressure Groups Incite a USPTO Director Against the Patent Trial and Appeal Board (PTAB) and Section 101/Alice

    As one might expect, the patent extremists continue their witch-hunt and constant manipulation of USPTO officials, whom they hope to compel to become patent extremists themselves (otherwise those officials are defamed, typically until they're fired or decide to resign)



  19. Microsoft's Lobbying for FRAND Pays Off as Microsoft-Connected Patent Troll Conversant (Formerly MOSAID) Goes After Android OEMs in Europe

    The FRAND (or SEP) lobby seems to have caused a lot of monopolistic patent lawsuits; this mostly affects Linux-powered platforms such as Android, Tizen and webOS and there are new legal actions from Microsoft-connected patent trolls



  20. To Understand Why People Say That Lawyers are Liars Look No Further Than Misleading Promotion of Software Patents

    Some of the latest misleading claims from the patent microcosm, which is only interested in lots and lots of patents (its bread and butter is monopolies after all) irrespective of their merit, quality, and desirability



  21. When News About the EPO is Dominated by Sponsored 'Reports' and Press Releases Because Publishers Are Afraid of (or Bribed by) the EPO

    The lack of curiosity and genuine journalism in Europe may mean that serious abuses (if not corruption) will go unreported



  22. The Boards of Appeal at the European Patent Organisation (EPO) Complain That They Are Understaffed, Not Just Lacking the Independence They Depend on

    The Boards of Appeal have released a report and once again they openly complain that they're unable to do their job properly, i.e. patent quality cannot be assured



  23. Links 18/4/2018: New Fedora 27 ISOs, Nextcloud Wins German Government Contract

    Links for the day



  24. Guest Post: Responding to Your Recent Posting “The European Patent Office Will Never Hold Its Destroyers Accountable”

    In France, where Battistelli does not enjoy diplomatic immunity, he can be held accountable like his "padrone" recently was



  25. The EPO in 2018: Partnering With Saudi Arabia and Cambodia (With Zero European Patents)

    The EPO's status in the world has declined to the point where former French colonies and countries with zero European Patents are hailed as "success stories" for Battistelli



  26. For Samsung and Apple the Biggest Threat Has Become Patent Trolls and Aggressors in China and the Eastern District of Texas, Not Each Other

    The latest stories about two of the world's largest phone OEMs, both of which find themselves subjected to a heavy barrage of patent lawsuits and even embargoes; Samsung has meanwhile obtained an antisuit injunction against Huawei



  27. The EPO Continues to Lie About Patent Quality Whilst Openly Promoting Software Patents, Even Outside Europe

    EPO patent quality continues to sink while EPO management lies about it and software patents are openly being promoted/advocatedEPO patent quality continues to sink while EPO management lies about it (the article above is new) and software patents are openly being promoted/advocated



  28. SCOTUS on WesternGeco v Ion Geophysical Almost Done; Will Oil States Decision Affirm the PTAB's Quality Assurance (IPRs) Soon?

    Ahead of WesternGeco and Oil States, following oral proceedings, it's expected that the highest court in the United States will deliver more blows to patent maximalism



  29. Links 17/4/2018: Linux 5.x Plans and Microsoft's 'Embrace'

    Links for the day



  30. The European Patent Office (EPO) Grants Patents in Error, Insiders Are Complaining That It's the Management's Fault

    The EPO has languished to the point where patents are granted in error, examiners aren't happy, and the resultant chaos benefits no-one but lawyers and patent trolls


CoPilotCo

RSS 64x64RSS Feed: subscribe to the RSS feed for regular updates

Home iconSite Wiki: You can improve this site by helping the extension of the site's content

Home iconSite Home: Background about the site and some key features in the front page

Chat iconIRC Channel: Come and chat with us in real time

CoPilotCo

Recent Posts